Multi Language - Spanish Sales Agent, DC, (Orlando, FL) - FT Bench
Candidate-se agora mesmo! Candidatar-se depois Job ID 1277972BR Local Orlando, Flórida, Estados Unidos Empresa Walt Disney World Resort Data da publicação 10/05/2025Descrição do cargo:
They focus on creating magical vacation planning experiences using outstanding Guest service skills and strong attention to detail. They assist Guests, Clients and Travel Agents calling from the US and worldwide traveling to Walt Disney World. Our Agents will be required to address the needs of our Guests by establishing a positive rapport with emphasis on sales and service.
Located in Orlando, FL, this is an hourly position with an incentive program based on performance, conversion rates, and average handling time metrics. We also attend a paid training class where you will participate in multiple performance and knowledge assessments.
The operating hours of Disney Central Orlando are Sunday through Saturday, 6:45 a.m. to 11:15 p.m.
The starting pay rate for this position is $18.25 per hour, with an opportunity for the pay rate to be higher based on experience. They will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.
Responsabilidades:
In this position, the agents meet or exceed Disney’s quality and guest service standards, by providing comprehensive information about The Walt Disney World Resort using numerous software applications during the process. They will support our Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products. In addition, this team will assist Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned.Qualificações básicas:
- Bilingual in both English and Spanish verbal and written communication skills, as well as telephone etiquette skills
- One (1) year of Sales and Services experience in a high-volume environment
- Strong interpersonal, listening, and oral communication skills
- Eagerness to learn new policies, procedures, product lines and new software applications
- Ability to be flexible and react to new situations and information quickly while partnering with other departments
- Problem solving and decision making skills
- Strong organizational and time management skills
- Knowledge of Walt Disney World products and services
- Computer proficiency within a Microsoft Windows environment while navigating between multiple and concurrent computer applications, as well as familiarity with mobile applications
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including overtime, weekends and holidays
Qualificações desejadas:
- Knowledge of Walt Disney World products and services
- Sales or service experience in a call center environment
- Familiar with international vacation planning practices
- Ability to learn and multiple computer systems and lines of business; Resort Sales, Travel Trade and AlaCarte
Weitere Informationen:
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
Sobre Walt Disney World Resort:
Desde sua inauguração em 1971, o Walt Disney World Resort desempenha um importante papel em muitas recordações de infância e em família. Hoje, centenas de milhões de pessoas do mundo inteiro visitam esse lugar mágico para aproveitar toda a magia das férias Disney. Com uma combinação de criatividade, inovação e tecnologia, o resort faz com que seus visitantes vivam os contos clássicos da Disney e divirtam-se em novas categorias de entretenimento familiar. Aproveitando um valioso legado na arte de contar histórias, a equipe do Walt Disney World Resort dá vida à magia Disney, com atenção incomparável a cada detalhe e atendimento superior aos visitantes.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Disney Destinations, LLC, que é parte de um segmento de negócios que chamamos de Walt Disney World Resort.
Disney Destinations, LLC é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.