Front Office VIP Coordinator - Full Time, $32.44/Hour
Candidate-se agora mesmo! Candidatar-se depois Job ID 1136097BR Local Kapolei, Havaí, Estados Unidos Empresa Aulani, A Disney Resort & Spa Data da publicação 11/03/2024Descrição do cargo:
VIP Guest Services delivers exceptional vacation experiences for guests who require specialized service and attention . They serve as a consistent point of contact for these guests starting with itinerary planning during pre-visit communications and throughout the duration of their stay. The Cast Member will work closely with all lines of businesses within the resort, including the Executive Office. The Cast Member selected for this role will also be trained and proctored in Front Desk, Concierge, PBX and Room Assignment.
Responsabilidades:
- Assist with planning special attention guest’s vacation at Aulani, A Disney Resort & Spa
- Provide personalized and excellent Guest service to guest inquiries and requests
- Serve as liaison between special attention Guests and other lines of businesses
- Respond to and assist all Guest inquiries and concerns
- Maintain business and guest confidentiality
- Transport VIP Guests
- Always work in accordance with Disney’s Five Keys to provide excellent Disney service
- Complete other relevant tasks with leadership direction
Qualificações básicas:
- Valid Hawaii State driver’s license, and clean driving record for the past six months
- Must be able to satisfy and obtain airport security clearances for VIP arrivals
- Strong computer skills a must; ability to learn and work in different computer applications
- Exhibit strong ability to multi-task and focus in a fast-paced environment
- Possess exceptional Guest Service skill, including Guest Service Recovery
- Consistently models the Disney Values, Aulani Values and Disney’s Five Keys
- Comfortable working with high profile Guests and Executive offices
- Able to make operational decisions off of strong existing knowledge of Front Office operations
- Must be a critical thinker and problem solver
- Able to work effectively with minimal supervision
- Full flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs require
- Strong verbal and written communication skills
- Ability to remain professional and helpful when handling complex Guest concerns
- Enjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and Spa
- Must stay calm in highly stressful situations
- You will need to successfully complete and pass all job-related training after onboarding
Qualificações desejadas:
- College degree or above, major in tourism management or hotel management
- Previous work experience in a luxury hotel/front Desk environment
- Previous experience in a high volume, fast paced office type environment
- Detailed knowledge of Aulani, A Disney Resort and Spa and products
- Proficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint
Weitere Informationen:
SCHEDULE AVAILABILTYFull Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
SUBMITTING YOUR APPLICATION
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Keyword: Aulani Casting, aulanicasting
The pay rate for this role in Hawaii is $32.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Sobre Aulani, A Disney Resort & Spa:
Combinando a beleza natural e o espírito das ilhas havaianas com um toque de magia Disney, o Aulani, um Disney Resort & Spa adota e celebra a cultura e a narrativa havaianas. Situado em 8,5 hectares de propriedade de frente para o mar na ilha de O’ahu, o resort foi projetado exclusivamente para famílias descobrirem a cultura, a história e as tradições do Havaí em um cenário de céu azul e belas vistas. Os funcionários Disney são essenciais para vivenciar essas histórias do Havaí, enquanto mantêm um serviço renomado e encantadoras ofertas de entretenimento da Disney.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Disney Vacation Club Hawaii Management Company, LLC, que é parte de um segmento de negócios que chamamos de Aulani, A Disney Resort & Spa.
Disney Vacation Club Hawaii Management Company, LLC é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, cor, religião, sexo, idade, nacionalidade, orientação sexual, identidade de gênero, necessidade especial, status de veterano protegido ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney promove uma cultura de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo de rápidas mudanças.