Manager, Ad Operations

BUILD SOMETHING BIGGER THAN YOURSELF 
 

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

How you will contribute to our magical experience?:

Disney’s Streaming & Digital Operations team is seeking a highly motivated and collaborative Ad Operations Manager to join our Operations team across our exciting brands.

As a Manager of Ad Operations, you will lead a local operational team, ensuring the effective execution and monitoring of our comprehensive streaming and digital portfolio.

The Ad Operations team works closely with TWDC’s Ad Sales team, agencies, and advertisers. You will apply your deep understanding of the business ecosystem, along with strong organizational and analytical skills, to deliver outstanding client service and identify post-sale opportunities for growth. As part of a regional operations team, you will collaborate with team leaders across the region to drive results.

The manager of Digital Ad operations will be accountable for:

Leading and supporting the local team in executing streaming and digital campaigns. This includes trafficking, monitoring, reporting, and ensuring delivery for both internal and external clients.

You will manage a team of digital traffickers, guiding their development and providing support on project execution, training, workload balancing, advanced troubleshooting, and daily operations. You will also work closely with the regional team leader to report on performance, monitor business status, and share operational insights.

This role oversees operational management of the LATAM streaming business, focusing on workflow improvements, billing enhancements, and collaboration with local Ad Sales teams to ensure high-quality service.

• Oversee the effective execution of streaming and digital ad campaigns.

• Partner with internal and external stakeholders to ensure successful implementation of digital initiatives.

• Lead and support the local Ad Operations team.

• Provide daily updates on campaign status and team performance.

• Monitor pacing and performance of campaigns, making optimization recommendations.

• Support sales and clients with billing and reconciliation processes.

• Deliver best-in-class client service.

• Identify and escalate technical or operational issues as needed.

What we need from you to be part of this story:

• Proven experience in digital media and ad trafficking.

• Experience analyzing and compiling performance reports for digital advertising.

• Ability to interpret business trends and provide strategic recommendations.

• Cross-functional collaboration to test ideas and scale business impact.

• Experience managing custom advertising product development.

• Strong knowledge of the digital advertising ecosystem; web development understanding is a plus.

• Excellent verbal and written communication skills, capable of working across technical and business teams.

• Advanced level of English (spoken and written).

• Proficiency with ad serving and ad management platforms (e.g., Google Ad Manager, Operative 1).

• Highly organized and self-motivated.

• Strong analytical skills and ability to derive insights from digital performance data.

• Ability to build and maintain strong sales and client relationships.

• Comfortable managing multiple tasks and deadlines simultaneously.

Additional Information:

At Disney, we believe it takes great people to create the memorable experiences, products and services our consumers know and love. We are a team of storytellers and hire under equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability and gender identity. We foster a corporate culture of belonging and inclusiveness, which empowers our staff and company to thrive. At Disney, everyone has the opportunity to speak up and participate, grow and share ideas.

“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” Walt Disney