Host/ Hostess, Front Desk na DISNEY Skip Navigation
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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Host/ Hostess, Front Desk

Candidate-se agora mesmo! Candidatar-se depois N.º de ID da vaga 577290BR Local Xangai, Xangai, China Continental Empresa Shanghai Disney Resort Data da publicação Oct. 18, 2020

Descrição do cargo:

Front Desk Cast Members help ensure guests have a memorable stay at our hotels, whether through a speedy check-in process, excellent guest service or assistance with various Guest inquiries. With the support and development from our professional management team, you will be providing outstanding service to guests from all around the world; make them feel at home; and create magical moments throughout their stay. You will embrace and spread Disney culture, and bring the Disney stories to life in our immersive hotels.

Responsabilidades:

  • Proactively interact with guests and solve guests’ challenges
  • Update guest history and input registration and billing information in the Opera system
  • Be familiar with hotel room configurations, different room rates and promotions
  • Clearly communicate overall room status current overall room status
  • Assist guests with all the in-house billing
Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
  • Support guest flow in general, including in different locations
  • Assist guests with directions, answer questions, provide information and solutions as needed
  • Support cleaning work areas and guest areas
  • Assist logistics and stocking
  • Keep Shanghai Disney Resort clean by picking trash
  • Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)

Qualificações básicas:

  • Good computer skills
  • Good communication skills and willing to offer assistance to guests
  • Understands privacy policies protecting Guests’ personal information
  • Basic English skills to operate the English computer system and communicate with guests who speak English
  • Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays (can work three shifts)

Weitere Informationen:

As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.
* We are committed to providing equal employment opportunities and welcome applications from candidates with disabilities.
* Specific benefits vary between different roles and may be adjusted according to company policy.
* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

Employment Benefits:
  • Salary: your salary consists of a base salary + service bonus + floating year-end bonus
  • Social Insurance: You are entitled to five social insurances and one housing fund
  • Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
  • Catering subsidy: You are entitled to one free meal per day on days that you are working
  • Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
  • Vacation: You are entitled to paid annual leave and paid sick leave
  • Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
  • Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
  • Health checkup: You are entitled to a free health checkup once a year

Learning and development opportunities:
  • Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
  • Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.
  • Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga, Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.

Application Process:

Apply online -> Interview over email -> Accept Employment -> Onboard
Please note: You may only apply for this position once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.

Work Location:

You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.


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Sobre Shanghai Disney Resort:

O Shanghai Disney Resort, o primeiro resort da Disney na China continental, é um lugar onde os amigos e as famílias podem escapar juntos para um novo mundo de fantasia, imaginação, criatividade e aventura. Esse resort é a sede do parque temático Shanghai Disneyland; de dois hotéis temáticos; Disneytown, um amplo centro de compras, restaurantes e uma área de entretenimento com um teatro estilo Broadway; o Wishing Star Park e outras áreas de recreação ao ar livre. Os funcionários do Shanghai Disney Resort oferecem serviço de categoria internacional para os hóspedes e o resort dá vida às clássicas histórias e personagens Disney com toques culturais autênticos e temas personalizados especificamente para os chineses. O Shanghai Disney Resort oferece alguma coisa para todos – aventuras emocionantes, jardins exuberantes onde os hóspedes podem relaxar juntos e experiências interativas enriquecedoras.

Sobre The Walt Disney Company:

A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma empresa líder em mídia e entretenimento familiar diversificado e internacional que atua nos seguintes segmentos de negócios: redes de mídia, parques e resorts, entretenimento de estúdio, produtos ao consumidor e mídia interativa. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.

Esta posição é com a Shanghai International Theme Park Associated Facilities Company Limited, que é parte de um segmento de negócios que chamamos de Shanghai Disney Resort.

Os benefícios específicos variam entre diferentes funções e podem ser ajustados de acordo com a política da empresa. O Shanghai Disney Resort não cobra taxa para submeter candidaturas a vagas de empregos e não autoriza nenhuma pessoa ou empresa a fazer a referida cobrança. Consulte sempre nossos canais ou plataformas oficiais para obter as informações mais relevantes sobre recrutamento.

É política da empresa oferecer oportunidades iguais para todos os funcionários e candidatos a vagas sem levar em conta raça, religião, cor, gênero, status familiar, orientação sexual, nacionalidade, idade, estado civil, status de veterano protegido, deficiência física ou intelectual, gravidez, nacionalidade/etnia, status de trabalhador migrante, status de portador de doenças infecciosas ou qualquer outra categoria de pessoas, na medida prevista por lei. A “Igualdade de oportunidades de emprego” nesta política estende-se, entre outros, a recrutamento e emprego, promoção, rebaixamento, transferência, demissão/rescisão, faixa salarial e outras formas de remuneração, educação e treinamento.

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