Disability Access Service, Video Chat Spe, DC (Tampa, FL) - Full Time
Candidate-se agora mesmo! Candidatar-se depois Job ID 1217838BR Local Tampa, Flórida, Estados Unidos Empresa Walt Disney World Resort Data da publicação 08/08/2024Descrição do cargo:
DAS Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service! They service their accessibility needs using our many services available for Guests with disabilities while using shown knowledge of our property, products, and services. Cast Members assist Guests in their DAS Advance Planning bookings, ensuring an outstanding experience.
The starting pay rate for this position is $18.15/hour
Responsabilidades:
- Proactively and efficiently answer Guest accessibility-related questions for our Guests with disabilities to resolve Guest needs, provide information, and handle situations related to Accessibility Services
- Communicate efficiently thru video/phone calls and able to balance multiple chat interactions while being actively engaged in video calls
- Using symptomatic challenges to settle level of support needed of various disabilities (e.g. hearing, mobility, visual, cognitive)
- Ability to assess situational examples to gain understanding of Guest challenges
- Offer a single point of contact to assist Guests with disabilities for pre, during and post visit conversations
- Facilitate accessibility conversations about all services to settle which service best aligns with specific challenges the Guest experiences
- Proficient in recommending accessibility services and resources available for Guests to improve support
- Ability to make confident decisions while understanding when to raise concern to Coordinator/ Working Lead/Salaried Leader
- Able to maintain integrity in intensified interactions
- Able to seek consult in difficult conversations
- Provide general Resort information and Itinerary planning support based on accessibility needs
- Provide alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests concerns as needed
Qualificações básicas:
- Knowledge and interest of Disney property, products & services, and delivering outstanding Guest Service
- Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
- Able to handle conflict resolution through a balance of integrity and partner resourcing
- Demonstrate strong problem solving-decision-making skills
- Ability to handle confidential information
- Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
- Comfortable being on camera in video chat
Qualificações desejadas:
- Previous experience working with individuals with disabilities or accessibility needs
- Experience in related roles such as Guest Services, Guest Relations or Internet Help Desk
- Heightened knowledge of Theme Parks and Guest Tools (e.g., Disneyland App and My Disney Experience)
- Bilingual
- Knowledgeable of Services for Guests with Disabilities at the Walt Disney World Resort
- Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
Weitere Informationen:
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
Sobre Walt Disney World Resort:
Desde sua inauguração em 1971, o Walt Disney World Resort desempenha um importante papel em muitas recordações de infância e em família. Hoje, centenas de milhões de pessoas do mundo inteiro visitam esse lugar mágico para aproveitar toda a magia das férias Disney. Com uma combinação de criatividade, inovação e tecnologia, o resort faz com que seus visitantes vivam os contos clássicos da Disney e divirtam-se em novas categorias de entretenimento familiar. Aproveitando um valioso legado na arte de contar histórias, a equipe do Walt Disney World Resort dá vida à magia Disney, com atenção incomparável a cada detalhe e atendimento superior aos visitantes.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Disney Destinations, LLC, que é parte de um segmento de negócios que chamamos de Walt Disney World Resort.
Disney Destinations, LLC é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.