Financial Operations Associate, Disney Cruise Line

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

Job Description:
The Financial Operations Associate provides operational and business support for both Disney Cruise Line and Adventures & Expeditions lines of business.  This role collaborates with, advises and guides key internal and external business partners to ensure prompt resolution of financial inquiries, including escalations from Shoreside Guest Services and other key stakeholders to facilitate guest recovery.  This role serves as subject matter expert for financial inquiries for key internal and external business partners.    

You Will:

• Act as a subject matter expert on pre-arrival and post departure financial escalations relating to Guest and Travel Agent reservations
• Oversee/action incoming wire/check/credit card payments
• Analyze, reconcile, and action various daily and weekly reports to ensure compliance with company policy
• Apply alternative funding methods to DCL and AbD bookings, such as credits, coupons, and intracompany GL payments
• Reconcile corporate and crew airfare against workflow/travel requests
• Reconcile and initiate payment for airline, corporate, crew, and guest hotels invoices
• Process month end journal entries
• Create/maintain Travel Agency accounts to ensure compliance with IRS guidelines
• Process post departure charges/refunds in compliance with company policy
• Reconcile post departure voyage reports
• Provide guidance and expertise to internal/external partners to assist in Interpreting financial transactions
• Participate in user testing during systems implementations and upgrades
• Undertake other assigned projects and duties by leadership

You Will Have:
2+ yrs. financial or accounting operations experience, or office management experience performing like duties
Displays robust organizational and decision-making skills, plus meticulous attention to detail
Possesses exceptional analytical and problem-solving abilities while consistently meeting deadlines and balancing multiple priorities in a dynamic work environment
Exhibits clear and concise verbal and written communication, comfortable engaging with individuals at all organizational levels
Demonstrated strong partnership and networking skills with the ability to manage conflict resolution
Capable of working proactively, independently, and collaboratively as a strategic team partner with strong follow-through
Demonstrated proficiency in Microsoft Excel with the ability to learn new software
Capable of adapting to change management initiatives and system upgrades
Proactively seeks out opportunities for process improvements and the streamlining of manual functions
Proven capacity to be resourceful, make decisive decisions, maintain confidence under pressure, and thrive in a dynamic, high-growth environment.

Preferred Qualifications:
Basic understanding of accounting fundamentals, Generally Accepted Accounting Principles (GAAP), and SOX (Sarbanes-Oxley Act) compliance
Proficient in SAP, Seaware, Microsoft Office Suite, Business Objects, Seaware
Knowledge of Disney Cruise Line and Adventures and Expeditions policies and procedures

Required Education:

• Bachelor’s Degree or equivalent work experience

Preferred Education:

• Bachelor's Degree in a quantitative field (i.e. Accounting, Finance, Economics, Statistics)

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.