Workplace Experience Specialist

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally. 

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.  

Here are a few reasons why we think you’d love working here: 

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. 

Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.  

  

Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. 

The Business Operations team helps guide and articulate technology strategy and research, and is responsible for driving the day-to-day operation of the Product & Technology organization, including: project and portfolio management and tracking; organization-level capital, space, and resource management and allocation; process management; technical incident management; and our administrative and workplace experience support team. 

Job Summary:

You will directly perform business unit centered space management functions for Disney Entertainment & ESPN Product & Technology. In addition, you will work on initiatives across other offices via partnerships with team members at those offices, with occasional travel possible (less than 1%).

You will be a self-starter and will work closely and collaboratively with internal stakeholders across the DE&E Product & Technology Team as well as with partner organizations such as Security, Safety, Enterprise Tech, HR, and Corporate Real Estate. The ideal candidate is a self-starter with strong communication and organization skills, excellent attention to detail and accuracy, and ability to concurrently manage multiple workstreams and projects.

Responsibilities:

• Office / desk move planning, execution and in partnership with corporate teams such as Corporate Real Estate, Move Services, and Facilities.  May require lifting boxes or equipment up to 50lbs.

• Assist employees with adjustments to their workstations, monitor post and arms, ergonomic sit/stand risers, keyboard trays, chair etc.  May include swapping of equipment.

• Daily management and care of Disney Entertainment & ESPN Product & Technology spaces and team member needs as they pertain to the physical office space (ie conference rooms, huddle rooms, kitchens, furniture, common spaces, signage updates, overarching technologies needed within the space)

• Inventorying, ordering, and stocking of any kitchen or office supplies as well as snack programs

• Processing expenses and ordering equipment / supplies

• 2-way communication with the team members at assigned location including compiling internal communications such as written memos & help to maintain process documentation to identify areas for process optimization, cost savings, and enhanced efficiency, implementing innovative solutions where applicable.

• Serve as a business partner to internal key stakeholders across our DE&E P&T organization as pertaining to space management of the assigned space.

• Partnership with security on team member access to facilities

• Partners with hiring teams and Human Resources to support the onboarding process for new employees, focusing on the timely procurement and setup of necessary equipment, including ergonomic assessments and appropriate workspace seating, including desk adjustments to meet individual needs.

• Serve as a crisis management representative for the WE team

• Validate and update location data and records, ensuring their accuracy and completeness.

• Responsible for documentation and justifications pertaining to space planning needs, including new workstations and general office space alteration.

• Serve as main contact point and owner in many cases for local team member questions, IT, AV, First Aid & Fire / Safety, security, parking, team member onboarding / offboarding, landlord communications

• Ensure issue resolution in a timely manner for HVAC concerns, furniture issues, and cleaning.

In addition to contributing to the success of the physical office location, you will ensure an exceptional onsite employee experience by coordinating bodies of work across the team / our portions of the location such as:

• Planning special events including special holiday projects and team building events

• Assisting in preparing for major meetings, all hands, and training sessions

• Serve as point of contact for new hires to the location engaging with day 1 activities to familiarize the new hire with their work location.

• Drive human centered touch points & resources in an ever-evolving ecosystem for everything work-space related that impacts our employees’ ability to do their best work and get the most out of our in-office workspace

This position will report to the Senior Manager, Workplace Experience.

Required Qualifications:

• Space Management Experience:

  • Minimum of 3 years of space management experience.

• General Skills:

  • Excellent computer proficiency, particularly with Microsoft Office (Outlook, Word, Excel, PowerPoint), and ability to learn new software.

  • Highly effective communicator, both verbally and written.

  • Ability to navigate a matrixed organization and a global network of internal and external partners.

  • Comfortable working in a fast-paced and dynamic working environment, supporting new products and businesses.

• Professionalism:

  • Ability to work with the highest degree of confidentiality – exercising discretion, judgment and diplomacy.

  • Highly collaborative mind-set.

  • Exceptional interpersonal skills and partnering capabilities with the ability to develop strong working relationships.

  • Team player with positive/easy-going manner to handle varied personalities, responsibilities and assignments.

  • Ability to maintain professionalism under pressure.

• Project Management:

  • Known for your ability to be detail oriented in all facets.

  • Demonstrated ability to prioritize, meet deadlines, make decisions and change course of action quickly.

  • Exceptional organizational and follow-thru skills with the ability to work on many projects simultaneously.

  • Ability to anticipate needs, be proactive, resourceful and flexible.

The hiring range for this position in San Francisco, CA is $70,500.00 to $94,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.