Solutions Engineer

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Ad Platforms is responsible for Disney’s industry-leading ad technology and products – driving advertising performance, innovation, and value in Disney’s sports, news, and entertainment content, across all media platforms.

The Ad Platforms Technical Operations team is looking for a motivated Data Analytics / Business Intelligence (BI) Solutions Engineer, to be responsible for the day-to-day operations in our Data & BI channel. The ideal candidate will have experience operationalizing advertising data to resolve complex delivery issues and optimize the advertising pipeline. You will need proven leadership skills, a sense of urgency, experience with critical service operations, and the ability to problem-solve in high-volume, production environments. This is an exciting opportunity for a data-enthusiast to join the fast-paced, talented professionals on the Ad Platform team.

Responsibilities

• Ensure monitoring and alerting on production services are in place, and assist in the resolution of production incidents
• Triage and troubleshoot operational issues, and provide Tier 2/3 support
• Deliver on channel-specific key perfor­­mance metrics (KPM) to track channel health and growth
• Develop strong partnerships with ad sales, business intelligence, engineering, product management, and analytics leaders to drive focus on strategic and tactical channel objectives
• Maintain detailed operational documentation for both internal and external consumption
• Suggest optimization and growth strategies, help manage key development milestones and deployments, and monitor effectiveness
• Analyze and communicate the impact of key strategy, market, or product changes

Required Qualifications

• 3+ years in data analytics, BI, or data science—ideally in digital media or advertising.
• Advanced SQL skills and experience with big data tools (e.g., Snowflake, Presto, Spark, Datadog, Athena).
• Skilled in building and maintaining scalable data pipelines.
• Proficient in at least one programming language (Python, Java, or JavaScript).
• Hands-on experience with Apache Airflow for workflow management.
• Familiar with BI platforms (MicroStrategy, Tableau, Databricks, Qlik).
• Understanding of data observability tools (Datadog, Grafana).
• Comfortable working with large datasets (terabytes+).
• Agile development experience, including sprint planning in Jira.
• Strong collaboration and communication skills across teams.
• Able to explain complex concepts to technical and non-technical audiences.
  Skilled in documentation and presentation tools (Confluence, PowerPoint, LucidChart).
• Analytical thinker with a team-first mindset and problem-solving drive.

Preferred Qualifications

• Experience with digital advertising systems and ecosystems
• Experience managing Financial Systems and/or building Financial reports
• Experience using data analytics to triage and troubleshoot advertising workflows
• Experience with network topologies, systems architecture overviews, and entity -relationship diagrams (ERD)

Required Education

• Bachelor’s degree in Computer Science, Data Analytics or Science, Applied Mathematics, Statistics, related technical fields, or equivalent experience

The hiring range for this position in Santa Monica, CA and Glendale, CA is $106,900 to $143,300 per year and in New York City, NY and Seattle, WA is $112,000to $150,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial and/or other benefits, dependent on the level and position offered.