Systems Engineer (Project Hire)
Candidate-se agora mesmo! Candidatar-se depois Job ID 10130318 Local Orlando, Flórida, Estados Unidos Empresa Disney Experiences Data da publicação 23/09/2025Descrição do cargo:
At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the Digital Delivery and AI organization within Disney Experiences Technology.
The Systems Engineer will report to the Manager, Technology in the Guest Content Experience team.The Systems Engineer works closely with product owners, platform architects, and engineering teams to manage configurations, optimize workflows, resolve incidents, and maintain service health across multiple interconnected systems.
About the Role
The Systems Engineer will support, configure, and enhance enterprise applications in the GCX digital experience portfolio, including RWS Tridion Content Management System (D-Scribe), Customer Data Platform/AEP (Shuri), and Ant-Man Services APIs. This role focuses on ensuring platform stability, integrating services, and delivering technical solutions that improve content delivery, personalization, and data services for guest-facing and internal applications.
The Systems Engineer works closely with product owners, platform architects, and engineering teams to manage configurations, optimize workflows, resolve incidents, and maintain service health across multiple interconnected systems.
This is a Project Hire role, ending in September 2027.
What You’ll Do
1. Platform Support & Configuration
Serve as a subject matter expert for system configurations in content management, personalization, and API-based service integrations.
Configure, test, and maintain data structures, workflows, and tagging schemas in Shuri, D-Scribe, and Ant-Man.
Perform routine audits and updates to ensure platform performance, compliance, and data accuracy.
2. Integration & Quality Control
Support and validate integrations between content, personalization, and service APIs.
Conduct configuration reviews to identify risks, resolve inconsistencies, and ensure adherence to standards before release.
Document configuration changes, integration mappings, and operational procedures.
3. Monitoring & Incident Management
Proactively monitor platform health, performance, and telemetry using tools such as Splunk, Grafana, and AppDynamics.
Triage and resolve incidents related to content workflows, personalization rules, and service API calls.
Collaborate with vendor support teams to resolve tickets and ensure adherence to SLAs.
4. Business Partner & Stakeholder Support
Provide technical guidance to product and business teams on platform capabilities and best practices.
Assist with application access management, feature demonstrations, and training.
Maintain platform documentation, configuration guides, and troubleshooting resources.
Required Skills & Experience:
3+ years supporting enterprise platforms in content management, personalization, or service API domains.
Proficiency in SQL querying, HTML/CSS, and API testing tools such as Postman.
Experience with RWS Tridion CMS (D-Scribe), Adobe Experience Platform (Shuri), and API-driven service platforms.
Familiarity with CI/CD pipelines and cloud environments (AWS, Azure).
Experience with monitoring and logging tools such as Splunk, Grafana, and AppDynamics.
Strong analytical and problem-solving skills, with attention to detail and accuracy.
Preferred Qualifications:
Demonstrated experience in a systems engineering or application support role.
Experience in cross-platform integration and service configuration for high-volume enterprise applications.
Knowledge of data governance, tagging frameworks, and personalization strategy.
Excellent communication skills for cross-functional collaboration and stakeholder engagement.
Education:
Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Sobre Disney Experiences:
O Disney Experiences dá vida à magia das histórias e franquias Disney com parques temáticos, resorts, navios de cruzeiro, experiências de férias exclusivas, produtos e muito mais em todo o mundo. A Disney brilha no setor de viagens com seis destinos de resort nos Estados Unidos, na Europa e na Ásia; uma linha de cruzeiros de primeira; um programa popular de propriedade de férias; e um premiado segmento de aventura em família guiado. Além disso, as operações globais de produtos de consumo da Disney incluem os principais negócios de licenciamento do mundo, as maiores marcas de publicações infantis do mundo, um dos maiores licenciadores de jogos do mundo em todas as plataformas; e lojas Disney no mundo todo e na internet.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Walt Disney Attractions Technology LLC, que é parte de um segmento de negócios que chamamos de Disney Experiences.
Walt Disney Attractions Technology LLC é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.