Manager, Software Engineering

The Manager, Software Engineering will lead a team of front-end and back-end ServiceNow developers within the Workforce Technology organization, supporting the Global HR Operations service desk and experience platforms (e.g., D Tools HR). Reporting to the Sr. Manager, Software Engineering, this leader will own engineering delivery, platform support, and technical strategy for enterprise-grade ServiceNow HRSD solutions.

An ideal candidate would be a hands-on ServiceNow development leader with deep JavaScript and AngularJS coding expertise, a passion for building scalable platforms, and a proven track record of mentoring software engineering talent.

Responsibilities:

Team Leadership & Talent Development

• Lead and mentor a team of software and solution engineers, fostering a culture of excellence, innovation, and accountability

• Provide coaching, career pathing, and growth plans for team members

• Act as a functional leader and technical coach on engineering best practices and standards

• Identify and grow future engineering leaders across the organization

 Platform Development & Support

• Drive front-end architecture, design, and implementation across ServiceNow HRSD and Employee Center Pro

• Oversee Tier 2 engineering support for production ServiceNow solutions, ensuring high availability and incident resolution

• Collaborate with operations teams to ensure ongoing data quality, compliance, and platform integrity

Cross-Functional Collaboration & Delivery

• Partner with Product Managers and Designers to define and prioritize user-centric enhancements

• Translate complex business needs into scalable software solutions

• Lead code reviews, testing, and deployment of innovative, enterprise-grade features

• Collaborate across domains to align roadmaps, resolve issues, and deliver outcomes

 Strategy, Innovation & Change Leadership

• Set vision for front-end ServiceNow engineering strategy, balancing modernization and platform stability

• Champion agile methodologies (Scrum, Kanban) to drive efficient, value-driven delivery

• Serve as escalation point for complex technical issues and architectural decisions

• Lead transformation initiatives that modernize the employee experience within ServiceNow

Skills & Experience:

Technical Expertise

• 8+ years of hands-on ServiceNow development experience, with deep platform knowledge

• 3+ years leading engineering teams and complex front-end ServiceNow implementations

• Advanced proficiency in JavaScript, AngularJS, HTML5, CSS, REST APIs

• Expertise in ServiceNow frameworks including Employee Center Pro, Workspaces, UI Builder, and Next Experience.

Platform & Integration Skills

• Strong experience with ServiceNow HR Service Delivery and Employee Center Pro

• Proven ability to build and optimize API integrations (REST/SOAP) with external systems (e.g., SAP SuccessFactors, Workday)

• Familiarity with emerging Agentic AI platforms (e.g., Moveworks) a huge plus

 Strategic & Leadership Skills

• Adept at translating technical concepts into business value and user outcomes

• Skilled at influencing and building trust with stakeholders across levels and functions

• Strong storytelling and presentation skills to evangelize technology strategy

Certifications & Methodologies (preferred)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified HR Implementation Specialist

• Agile certifications 

Education:

Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

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The hiring range for this position in Seattle is $175,800 - $235,700 per year and in California is $167,700 - $224,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.