Guest Relations (IA) Bench, WDW (Lake Buena Vista, FL)- Full Time
Candidate-se agora mesmo! Candidatar-se depois Job ID 1329853BR Local Orlando, Flórida, Estados Unidos / Lake Buena Vista, Flórida, Estados Unidos Empresa Walt Disney World Resort Data da publicação 01/01/2026Descrição do cargo:
Guest Relations Cast proactively engage with Guests, while upholding our Disney heritage and traditions for world class Guest Service. They are dedicated to the Guest experience, assessing individual needs and proactively develop personal individualized experiences for our Guests. We make MAGIC!
Responsabilidades:
- Guest Relations Cast are equipped with real-time park information to share tips, and tricks to maximize Guest’s visit
- Manage recovery tools to aid in an array of situations including handling critical issues, navigating escalated interactions and being dispatched to operational downtimes
- Handle conflict resolution, resolve Guest concerns, and make decisions in high-pressure situations through a delicate balance of integrity, empathy, and care
- Work in a partnership setting where they must communicate extensively and adjust quickly to operational changes providing support across the entire Walt Disney World property
- Flexible and support unusual and unplanned situations by performing crowd control functions, responding to operational downtimes and other isolated incidents and distributing Guest service recovery
- Engage with over 20 high-tech applications and systems, often using multiple at the same time while maintaining Guest confidentiality
- Coordinate My Disney Experience profiles, ticket entitlements, and Guest itineraries. Guest Relations Cast also assist with ticket entitlement modifications, payments, and exceptions
- Provide information on services for Guest with disabilities, language assistance, and dining reservations
- Assist in an array of roles, including the Guest Experience Team; at all four Theme Parks, Disney Springs, both Water Parks and ESPN Wide World of Sports
Qualificações básicas:
- Six (6) months of Walt Disney World experience
- Meet Walt Disney World Transfer Guidelines: No more than one (1) reprimand in the past six (6) months and no more than four (4) attendance entries in the past six (6) months
- Passion and familiarity of Disney Products
- Verbal and written communication skills
- Demonstrate and display the 5 Keys
- Comfortable working independently with limited direct leadership
- Computer, mobile device and technical proficiency with the ability to navigate between multiple and concurrent complex applications
- Prolonged standing and walking to assist with Guests, and maintain crowd control during peak operational hours in indoor and outdoor settings during different weather conditions, including direct sunlight
- Flexible schedule including working nights, weekends, holidays, and special events
Qualificações desejadas:
- Bilingual: Spanish, Portuguese, Japanese, French & German
- Experience with cash handling including multiple forms of payment, foreign currencies, credit card transactions & discounts
- Experience working with ticketing systems, hotel management systems, and/or other point of sales platforms
- Prior experience in a customer service, support, or problem-solving role
Weitere Informationen:
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, WDWCASTING WDW: Walt Disney World Casting Hourly Jobs WDW Hourly
Sobre Walt Disney World Resort:
Desde sua inauguração em 1971, o Walt Disney World Resort desempenha um importante papel em muitas recordações de infância e em família. Hoje, centenas de milhões de pessoas do mundo inteiro visitam esse lugar mágico para aproveitar toda a magia das férias Disney. Com uma combinação de criatividade, inovação e tecnologia, o resort faz com que seus visitantes vivam os contos clássicos da Disney e divirtam-se em novas categorias de entretenimento familiar. Aproveitando um valioso legado na arte de contar histórias, a equipe do Walt Disney World Resort dá vida à magia Disney, com atenção incomparável a cada detalhe e atendimento superior aos visitantes.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Walt Disney Parks and Resorts U.S., Inc., que é parte de um segmento de negócios que chamamos de Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.