Case Advocate - Restrictions and Accommodations (PH) na DISNEY Skip Navigation
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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Case Advocate - Restrictions and Accommodations (PH)

Candidate-se agora mesmo! Candidatar-se depois Job ID 957458BR Local Orlando, Flórida, Estados Unidos / Lake Buena Vista, Flórida, Estados Unidos / Anaheim, Califórnia, Estados Unidos Empresa Disney Parks, Experiences and Products Data da publicação Apr. 05, 2022 Tipo de trabalho flexível Híbrido

- Esta função é considerada híbrida, o que significa que o funcionário trabalhará parte de seu tempo presencialmente em um local designado pela Empresa e o restante do tempo em regime remoto.

Descrição do cargo:

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Job Summary/Purpose of Position:
The Employee Relations Manager –Case Advocate is responsible for the following:
  • Creating & implementing company-wide strategies to enable decisions that are consistent with Company policies, values & culture.
  • Enhancing the Employee Experience by engaging with employees and leaders at critical moments in the life cycle of the employment relationship such as Accommodations (medical, religious, critical life moments), Crisis Management, employee engagement, etc. Integrating key partners across the Walt Disney Company to drive solutions that promote employee engagement and business results.
  • Cultivate a strong client oriented service rapport with leaders at all levels, HR Business Partner teams, and other internal partners, that is based on a high level of collaboration and inclusion, to drive solutions that promote employee engagement and business results.
  • This position is part of the Disney Parks, Experiences, and Products Human Resources/Diversity & Inclusion (HR/DI) organization and could be located in Orlando, FL or Anaheim, CA.

Responsabilidades:

  • Initiate a proactive, strategic approach to employee relations by identifying and analyzing Accommodations and Critical Life Moments data/metrics for themes, trends, and root cause identification. Share findings with executives, HR Business Partners and key partners to develop and deliver an integrated plan that links to organization and people strategies, helping to advance the deliverables and priorities of the company.
  • Conduct timely, objective and thorough interactive conversations with employees and site walks with leadership to identify medical, religious and gender identity accommodation needs and propose reasonable accommodations while balancing the needs of the individual, the business requirements and all legal requirements.
  • Promote employee advocacy by engaging with employees and leadership across the Disney Parks, Experiences, & Products organization.
  • Communicate the accommodation, return to work plan, and method for monitoring for effectiveness.
  • Assess risk associated with the interactive process, including the Company’s inability to accommodate a restriction or recast existing employees.
  • Promote knowledge and understanding for leaders and employees in regard to the Americans with Disabilities Act Amendments Act, Family and Medical Leave Act and other compliance issues; through coaching, education, presentations and training.
  • Administratively document the accurate accounts of interaction process for the timely memorialization of the notes and supporting documents into the case management system.

Qualificações básicas:

  • Minimum 3-years of strong influential leadership experience or in a professional level role
  • Critical thinker, with demonstrated experience translating strategic goals/concepts into action plans and implementing initiatives at an operational level.
  • Ability to analyze data, trends, and insights to identify the root cause of the event and translate into actionable solutions.
  • Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
  • Ability to work independently in a fast-paced environment and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues, and cross functional teams.
  • Demonstrated experience in consulting and/or delivering diversity and inclusion recommendations and solutions.
  • Strong written and verbal communication skills with the ability to influence and communicate effectively at all levels of the organization.
  • Strong consultative skills (client service orientation, conflict resolution, analysis/synthesis of information, negotiation, etc.) with proven track record of integrating partners to accomplish objectives. • Highly collaborative, confident, and comfortable with all levels of the organization.
  • Strong presentation skills; must be able to confidently make recommendations to senior business leaders or HR/DI partners for improved employee relations and business results based on data and findings
  • Demonstrated knowledge of and experience with the application of ADAAA & FMLA

Qualificações desejadas:

  • Bachelor's Degree or relevant experience
  • Medical / Workers’ Compensation knowledge
  • Experience in administration of Collective Bargaining Agreements
  • Multilingual speaking/writing strongly preferred
  • Previous work experience with a multi-state employer
  • Background in disability management and/or CPDM


Sobre Disney Parks, Experiences and Products:

O segmento Disney Parks, Experiences and Products da Disney engloba os icônicos núcleos de viagens e lazer da Disney seis resorts nos Estados Unidos, Europa e Ásia, um cruzeiro de primeira categoria, um popular programa de propriedade de férias e um premiado passeio de aventura familiar guiado. As operações globais de produtos de consumo da Disney incluem o segmento líder mundial de licenciamento de brinquedos, vestuário, artigos domésticos, jogos digitais e aplicativos; a maior editora infantil do mundo; unidades de Disney Store em todo o mundo e a plataforma de comércio eletrônico, shopDisney.

Sobre The Walt Disney Company:

A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma empresa líder em mídia e entretenimento familiar diversificado e internacional que atua nos seguintes segmentos de negócios: redes de mídia, parques e resorts, entretenimento de estúdio, produtos ao consumidor e mídia interativa. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.

Esta vaga é oferecida junto à Walt Disney Parks and Resorts U.S., Inc., que é parte de um segmento de negócios que chamamos de Disney Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. é um empregador que dá oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, cor, religião, sexo, nacionalidade, orientação sexual, identidade de gênero, necessidade especial ou status de veterano protegido. A Disney promove uma cultura de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo de rápidas mudanças.

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