Sr Solutions Engineer

Disney Entertainment & ESPN Product and Technology (DEEP&T) Ad Platforms is responsible for delivering global advertising technology solutions for Disney's Linear & Addressable channels, brands and streaming services. With unmatched scale, premium content, and innovative capabilities, we are a market leader in advertising. We build and maintain proprietary technology, ranging from ad serving and ad delivery, campaign management, reporting as well as all the integrations – internal and external – that come with evolving and maintaining a best-in-class video advertising business.

The Ad Platforms Technical Operations team seeks an experienced Sr. Solutions Engineer to oversee and ensure the optimal performance of our Live Dynamic Ad Insertion (DAI) channel. The ideal candidate enjoys solving complex and technical problems and has experience in the Live DAI field. You will need proven leadership skills, a sense of urgency, experience with critical service operations, and the ability to problem-solve in high volume production environments. This is an exciting opportunity for a digital media enthusiast to join the fast-paced, talented professionals on the Ad Platform team.

Responsibilities

• Monitor and maintain operational dashboards in Conviva, Datadog, Snowflake, etc.
• Collect key performance metrics (KPM) tracking Live DAI performance and deliver weekly summaries / monthly KPM reports to diverse audience of advertising stakeholders
• Provide live event management support during non-business hours.
• Maintain detailed operational documentation for both internal and external consumption.
• Investigate complex issues, diagnose product bugs, and resolve requests
• Work with team to develop strategies to automate operational DAI workflows for live event management and addressable linear programming
• Develop strong partnerships with ad sales, account managers, engineering, infrastructure, design, and production teams to deliver strategic and tactical channel objectives.
• Assist in creating channel-specific onboarding and cross-training documentation

Required Qualifications

• Minimum of 5 years of experience in digital advertising operations or support, preferably with a focus in video advertising technology.
• Experience with OTT streaming technologies including HLS and MPEG-DASH
• Excellent interpersonal skills with the ability to collaborate and partner across multiple teams and organizations
• Strong understanding of digital advertising specs including VAST, VMAP, SCTE, etc.
• Demonstrated ability to effectively communicate complex concepts to technical and unacquainted audiences
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Strong presentation and documentation skills including experience working with Confluence, PowerPoint, and LucidChart
• Strong analytical and critical thinking skills

Preferred Qualifications

• Experience with live event management for high concurrency events
• Experience with digital advertising systems and ecosystems
• Experience with terminal commands, and scripting languages for task automation and debugging
• Experience tracing ad calls using proxy and debugging tools to decode VAST
• Experience with ad event tracking, log-level data processing, and reporting for ad campaign performance.

Required Education

• Bachelor’s degree in Computer Science or Engineering, Electrical Engineering, Broadcasting, Digital Media, related technical fields, or equivalent experience

The hiring range for this position in NYC and Seattle, WA is $135,400 to $140,400 per year and in Santa Monica, CA is $129,300 to $173,300. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial and/or other benefits, dependent on the level and position offered.