Group Sales Assistant, Disney Theatrical Group
Candidate-se agora mesmo! Candidatar-se depois Job ID 10109644 Local Nova Iorque, Nova Iorque, Estados Unidos Empresa Disney Theatrical Group Data da publicação 08/01/2025Descrição do cargo:
Disney Theatrical Group (DTG) is in search of a Full-Time Group Sales Assistant (GSA) for the Disney on Broadway Groups Sales Department. This position reports directly to the Manager, Group Sales.
The Group Sales Assistant (GSA) will focus on tasks related to the group sales booking process and booking requests. This position will collaborate with the Group Sales and Tourism team to ensure that guest communication and details related to their orders are processed effectively and promptly. The ideal candidate should have a positive attitude, be detail-oriented, and have a passion for guest service. This position will be office-based, with limited flexibility.
Responsibilities:
- Process Ticket Orders and Drive Operation Efficiency
- Process all aspects of group ticket bookings including invoicing, payments, reminders, and ticket shipping for Disney’s Theatrical Productions in New York City.
- Review box office ticket requests to ensure orders are accurate and up to date.
- Process SAP payment requests for vendors and clients.
- Provide support for sales events and in-person client needs.
- Provide regular updates to the Group Sales Manager on sales performance and customer feedback.
- Sales and Lead Management
- Answer inbound calls from the Group Sales 1-800 phone line.
- Promote products and help close sales through excellent guest service.
- Respond to online lead requests and track requests through a lead life cycle.
- Support Group Sales Manager with client outreach to maintain partner relationships.
- Assist with managing the sales email account and inbound service requests, ensuring that guests receive a response within one business day or less.
- Work proactively and positively towards team sales goals.
- Be Passionate for Efficiency, Collaboration, and Communication
- Work with the Manager of Group Sales to review/plan weekly individual and team tasks.
- Utilize Sales/CRM tools to manage and track customer interactions and sales activities, ensuring data integrity and accuracy.
- Establish clear communication with the sales team, sales partners, and various box office teams for fulfillment of ticket orders.
- Be an advocate for improving sales processes.
- Develop strategies to prevent common issues and improve overall customer satisfaction.
Basic Qualifications:
- Enjoy interacting with guests on the phone.
- Exhibit excellent relationship-building skills.
- Ability to work outside of normal business hours as needed.
- Strong written, verbal, interpersonal, and problem-solving communication skills.
- Demonstrate high standards of professional integrity to uphold TWDC (The Walt Disney Company) core values.
- Passion for interacting with and providing an inclusive, high-quality experience for all guests.
- Demonstrate inclusive behavior and maintain a safe and professional working environment that fulfills Disney Theatrical Group’s diversity and inclusion efforts (e.g., participates in equity, diversity & inclusion, anti-harassment, and any other anti-bias training and workshops as required, etc.).
Preferred Qualifications:
- A proactive self-starting approach and an eagerness to learn.
- Experience in customer service and/or the live entertainment industry.
- Knowledge of the Broadway industry and a passion for The Walt Disney Company.
The hiring range for this position in New York, NY is $42,400 to $54,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sobre Disney Theatrical Group:
O Disney Theatrical Group, uma divisão do Walt Disney Studios, foi formado em 1994 e opera sob a direção de Andrew Flatt, Anne Quart e Thomas Schumacher. Em todo o mundo, seus dez títulos da Broadway, incluindo as produções atuais da Broadway de O Rei Leão e Aladdin, foram vistos por mais de 200 milhões de espectadores e indicados para 62 Tony® Awards, ganhando a maior honraria da Broadway 20 vezes. O Disney Theatrical Group também oferece shows ao vivo em todo o mundo por meio de sua licença para a Feld Entertainment, produtora da Disney on Ice. Além disso, o DTG licencia títulos musicais para produções de teatros locais, escolares e comunitários por meio do Music Theatre International, resultando em mais de 500.000 apresentações em todo o mundo e atingindo públicos de mais de 150 milhões.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Buena Vista Theatrical Group Ltd., que é parte de um segmento de negócios que chamamos de Disney Theatrical Group.
Buena Vista Theatrical Group Ltd. é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.