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Be Part of the Story

Booking Advisor, M/F – German Market, Fixed-Term or Long-Term Contract

Candidate-se agora mesmo! Candidatar-se depois Job ID 805286BR Local Marne-la-Vallée, Ilha de França, França Empresa Disneyland Paris Data da publicação Jul. 26, 2021

Descrição do cargo:

Today, our Contact Center in Marne-la-Vallée has more than 450 employees, including our Sales and Customer Relations teams. We are available every day to answer our customers' questions and requests by phone, email or chat, preparing their visit to Disneyland Paris in 6 different languages ​​(French, English, Dutch, German, Spanish and Italian).

We are looking for our future talents for the German market.

Short Term positions start now until the end of March
Long Term positions start now as well

Responsabilidades:

You will be the first contact with Disneyland Paris, you take up the daily challenge of bringing Disney magic to life by phone / live chat, email by offering a warm welcome and a service of the highest quality offering a solution and sales oriented approach.
You manage inbound and outbound interactions with clients (individuals, groups, employees, etc.) through omnichannel solutions (telephone, email, chat, etc.) in order to provide the solution best suited to the client's needs (advice, sales, reservation, ...), while respecting the values ​​of the company: Safety, Courtesy, Show, Efficiency and Inclusion.

In addition, you will be required to:
• Advise and inform our individual customers and travel agents in their language on our products (stays, hotels, tickets, transport (for certain markets), annual passports, excursions, dinner show, restaurants, birthday party, etc.) by telephone , mails and / or live chat.
• In an increasingly competitive environment, you will ensure that your sales objectives are achieved.
• Guarantee the satisfaction of our customers by processing their requests from their wish to visit to obtaining the reservation number.
• Interact with our internal services (hotels, park visitor relations, etc.) and external services for specific requests (events, medical needs, eating habits)

Qualificações básicas:

Endowed with a strong team spirit, you like to take up challenges and you are motivated by your sales objectives for Disneyland Paris products and services.
You are comfortable with the telephone, you have mastered the Microsoft Office package (with management of multiple tasks) and have a sense of welcome and service as well as an appetite for new technologies and social networks.
You have already demonstrated your skills during your first experience in sales and / or tourism.

With excellent active listening skills and in order to be able to interact with our international customers, you master fluent French (C1) and / or fluent English (C1) and imperatively fluent German (C1)
Aware that our visitors come from all over the world, you know how to be flexible and make yourself available in order to be able to answer their questions by adapting you to the opening hours of the reservations center, open 7 days a week, with working hours from 8.45 a.m. to 8.15 p.m.

Weitere Informationen:

Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.

Our destination is required to adhere to the conditions of the “Pass Sanitaire” which is currently mandatory for all our visitors. From the 30th of August It will be also required for some of our employees’


Sobre Disneyland Paris:

A Disneyland® Paris é uma empresa onde sonhos realmente se tornam realidade. Aqui, 17.000 funcionários Disney trabalham em quase 500 profissões operacionais e de suporte, no palco ou nos bastidores. Sua missão: oferecer a todos os hóspedes uma inesquecível experiência Disney em nossos dois parques temáticos e em nossos sete hotéis, bem como na Disney Village. A paixão e o entusiasmo de nossas equipes tornaram nossa empresa o destino turístico número um na Europa!

Sobre The Walt Disney Company:

A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma empresa líder em mídia e entretenimento familiar diversificado e internacional que atua nos seguintes segmentos de negócios: redes de mídia, parques e resorts, entretenimento de estúdio, produtos ao consumidor e mídia interativa. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.

Esta posição é com a EURO DISNEY ASSOCIES SAS, que é parte de um segmento de negócios que chamamos de Disneyland Paris.

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Specify LocationsContact Information

  • Central de Atendimento, Marne-la-Vallée, Ilha de França, FrançaRemover
  • Disneyland Paris, Marne-la-Vallée, Ilha de França, FrançaRemover