Booking Advisor, F/M/NB – German Market, Long-Term/Fixed-Term Contract
Candidate-se agora mesmo! Candidatar-se depois Job ID 1222037BR Local Marne-la-Vallée, França Empresa Disneyland Paris Data da publicação 27/10/2024Descrição do cargo:
The Disneyland Paris Difference:
- A unique working environment: Immerse yourself in an international environment with countless opportunities.
- Structured working hours: Enjoy consecutive days off and overtime pay.
- Additional benefits: 13th month's salary and double pay on bank holidays (after one year's seniority).
- Convenient accommodation: Housing close to our parks, subject to availability.
- Commuting benefits: Reimbursement of 80% of the Navigo Pass, meal subsidies, and other discounts.
- Exclusive access: Enjoy our parks and the Disney+ platform.
- And many more benefits: Supplementary health insurance, training opportunities, recognition programs, exclusive events, parenting support, company concierge service, and more. Learn more here.
Your environment: The Disneyland Paris Customer Relations Center (CRC) has over 450 employees dedicated to Sales and Customer Relations. Our team communicates in 7 different languages (French, English, Dutch, German, Spanish, Italian, and Portuguese) via phone, email, and social networks. We are currently looking for talent for the German market.
Your Role: As a Booking Advisor, you will embody Disney magic through various communication channels to support and enhance the experience of Disneyland Paris visitors. Your responsibilities will include:
- Identifying the needs of visitors and travel agents.
- Advising and informing them in German and/or English.
- Provide personalized sales solutions.
- Telecommuting: Possible from Metropolitan France, up to a maximum of 10 days per month.
- Available positions: Permanent contracts (From April and from June 2025), Fixed-term contract (from July 2025 to March 2026)
- Next integration dates: April 1st 2025, June 2nd 2025, July 1st 2025
- Work schedule:
- Alternating between 31-hour weeks (3 days off) and 39-hour weeks (2 days off).
- Working hours: 9am to 7:45pm Monday to Friday, 9am to 6:00pm on Saturday. No work on Sunday.
- Compensation: Fixed + variable remuneration.
- Location: Situated at the gates of Disneyland Paris, the CRC is conveniently located at the Val d'Europe train station, a vibrant area 40 minutes east of Paris.
- Supportive environment: Newcomers are sponsored and guided by local management throughout the integration program.
- Comprehensive training: An 11 to 13-week training course combining theory and practice is held in Val d'Europe prior to the start of the position.
- Multicultural environment: Improve your language skills in a diverse workplace.
- Career growth: Plenty of opportunities for internal promotion and horizontal mobility.
- Employee Benefits: Enjoy recognition programs, access to Disney Parks, exclusive events, discounts, sports and festive events, parenting support, concierge services, and more.
- Are you interested in Customer Relations across different media (phone, email, social networks)?
- Are you a good listener and able to provide friendly solutions?
- Are you motivated by sales goals?
- Are you comfortable using computer tools?
- Experience in sales or customer relations would be an asset
- German: C1/C2
- English: C1/C2
- French: B1
Additional Information:
- Interviews will be conducted via video conference.
- Please include your most recent resume.
Weitere Informationen:
Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.Positions are Long-Term and Fixed-Term
#DLPCRC
Sobre Disneyland Paris:
A Disneyland® Paris é uma empresa onde sonhos realmente se tornam realidade. Aqui, nossos funcionários trabalham no palco ou nos bastidores, em centenas de profissões. Sua missão: oferecer a todos os hóspedes uma inesquecível experiência Disney em nossos dois parques temáticos e em nossos sete hotéis, bem como na Disney Village. A paixão e o entusiasmo de nossas equipes tornaram nossa empresa o destino turístico número um na Europa!
Criar sonhos traz muitas responsabilidades. Para o nosso resort, o desenvolvimento de longo prazo deve se basear em um modelo de turismo sustentável. Assumimos compromissos sociais e ambientais importantes, que buscamos implementar com o envolvimento contínuo de nossos funcionários e partes interessadas.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à EURO DISNEY ASSOCIES SAS, que é parte de um segmento de negócios que chamamos de Disneyland Paris.