Booking Advisor, F/M/NB – German Market, Fixed-Term/Long-Term Contract
Candidate-se agora mesmo! Candidatar-se depois Job ID 1041944BR Local Marne-la-Vallée, França Empresa Disneyland Paris Data da publicação 20/02/2023Descrição do cargo:
Your environment
The Disneyland Paris Customer Relations Center has over 450 employees dedicated to Sales and Customer Relations. The teams handle requests by phone, email or social networks in 7 different languages (French, English, Dutch, German, Spanish, Italian and Portuguese).
The CRC team is looking for future talent for the German market.
Your mission:
You will embody the Disney magic by phone, email or social networks with Disneyland Paris visitors to inform them and improve their experience in organizing their stay.
You will therefore be required to:
- Identify the expectations of visitors and travel agents
- Advising and informing them by adapting to each language spoken (Dutch, English and/or French)
- Offer them personalized sales solutions
The daily job :
- Telecommuting possible from Metropolitan France with a minimum of 5 days of presence on site per month
- Positions to be filled on a permanent or fixed-term basis
- Working hours and schedule amplitudes:
Alternating 31 hours/week of work (3 days off during these weeks) and 39 hours/week of work (2 days off during these weeks)
9am to 7:30pm Monday to Friday / 9am to 6:30pm on Saturday / No work on Sunday
- Fixed + variable remuneration
The advantages of the position at Disneyland Paris
- Located at the gates of Disneyland Paris, the Customer Relations Center is located at the foot of the Val d'Europe train station, a green and dynamic area about 40 minutes east of Paris.
- Each newcomer is sponsored and supported by his or her local management throughout the integration program.
- Accommodation may be offered subject to availability.
- An 11 to 13-week training course is held at the Val d'Europe site, alternating theory and practice, prior to taking up the position.
- The CRC team works in a multicultural environment, which offers great opportunities to develop language skills.
- Many career opportunities (internal promotion or horizontal mobility) are possible.
- Cast Members (Disneyland Paris employees) benefit from concrete offers and services that value their involvement and are conducive to professional development: recognition programs, access to Disney parks, rate reductions, exclusivities, sports and festive events, assistance for parents, concierge services, etc.
This position is for you if you :
- Have an interest in Customer Relations via different media (telephone, email and social networks)
- Are able to listen to customers and are able to propose solutions in a friendly manner
- Are motivated by a sales objective
- Are at ease with computer tools
And if you have these language levels :
C1/C2 in German
C1/C2 in English
Level of French appreciated
Additional Information:
Interviews will be conducted by video conference.
Please attach your updated resume
Weitere Informationen:
Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.Position is Long Term or Short Term
#DLPCRC
Sobre Disneyland Paris:
A Disneyland® Paris é uma empresa onde sonhos realmente se tornam realidade. Aqui, nossos funcionários trabalham no palco ou nos bastidores, em centenas de profissões. Sua missão: oferecer a todos os hóspedes uma inesquecível experiência Disney em nossos dois parques temáticos e em nossos sete hotéis, bem como na Disney Village. A paixão e o entusiasmo de nossas equipes tornaram nossa empresa o destino turístico número um na Europa!
Criar sonhos traz muitas responsabilidades. Para o nosso resort, o desenvolvimento de longo prazo deve se basear em um modelo de turismo sustentável. Assumimos compromissos sociais e ambientais importantes, que buscamos implementar com o envolvimento contínuo de nossos funcionários e partes interessadas.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é um empreendimento diversificado e líder mundial de mídia e entretenimento, que atua em cinco segmentos de negócios com os seguintes segmentos de negócios: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à EURO DISNEY ASSOCIES SAS, que é parte de um segmento de negócios que chamamos de Disneyland Paris.