Call Center Associate (PT)
Candidate-se agora mesmo! Candidatar-se depois Job ID 10141564 Local Los Angeles, Califórnia, Estados Unidos / West Hollywood, Califórnia, Estados Unidos Empresa The Walt Disney Studios Data da publicação 12/03/2026Descrição do cargo:
Part-Time Call Center Associate
The legendary El Capitan Theatre made its debut on May 3, 1926, as Hollywood's First Home of Spoken Drama. This grand theatre has been restored to its original elegance, boasting a Spanish Colonial exterior and a colorful and lavish East Indian interior designed by San Francisco architect G. Albert Lansburgh. The El Capitan Theatre has undergone a museum-grade renovation, this includes the stage, which has been restored to its original 1926 legitimate-theater dimensions, a newly installed high-speed lift center stage, lights, recently remodeled dressing rooms, and state-of-the-art special effects. The theatre offers 1,000 seats and a Dolby SR-D audio system. As an exclusive first-run theatre for Walt Disney Studios, Twentieth Century, Marvel Studios, and LucasFilm. The El Capitan Theatre has hosted live stage shows, world premieres, and other special events that have helped restore showmanship to Hollywood Boulevard.
Cast Members are expected to demonstrate a positive attitude and possess strong communication skills in order to effectively support the ticket sales team. Candidates should exhibit flexibility regarding scheduling, which may include early mornings and weekends. Weekly schedules will vary between 20 and 40 hours.
Responsibilities:
Primary responsibilities include handling all types of ticket/event inquiries including sales and customer service.
Guest Service the incoming and outbound calls selling tickets
Responsible for groups and individuals as well as ability to up-sell for add-on events, merchandise and/or birthday parties.
Collect payment in professional manner and follow up on payment as needed.
Provide accurate and helpful information about movie showtimes, tickets, and concessions
Resolve customer inquiries and concerns in a professional and courteous manner
Process refunds and exchanges for tickets and concessions
Manage and respond to all Credit Card disputes
Work with other departments to resolve customer issues
Stay up to date on movie theater policies and procedures
Maintain a positive and friendly demeanor
Basic Qualifications:
A minimum of one year of experience or relevant work experience required.
Able to follow through with minimal supervision; asking questions as needed.
Must be able to multi-task, ability to work efficiently and calmly under pressure, in a busy and distracting environment.
Capability to work flexible schedule that can change week to week; availability to work weekends, evenings, special events, and/or holidays depending on needs of the business.
Must have excellent written and verbal skills and be very detail oriented.
Be energetic, enthusiastic with strong phone manners and skills; good articulation skills as well as customer service experience valued.
Intermediate to advanced computer-based skills with working knowledge of Microsoft Excel, Word, as well as the Internet, with the ability to learn new programs quickly.
Excellent interpersonal skills; strong negotiation ability and sensitivity to Guest’s needs.
Spanish speaking, Bi-lingual a plus.
Perform additional duties as required.
A high school diploma or equivalent, associate degree or bachelor’s would be preferred but not required.
The hiring range for this position in Hollywood, CA is $22.96-$29.72 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sobre The Walt Disney Studios:
Há mais de 95 anos, The Walt Disney Studios tem sido a base na qual a The Walt Disney Company se desenvolveu. Hoje, ele leva filmes, séries, música e espetáculos ao vivo de qualidade a consumidores de todo o mundo. The Walt Disney Studios engloba uma coleção de estúdios de cinema respeitados, incluindo Disney, Walt Disney Animation Studios, Pixar Animation Studios, Marvel Studios, Lucasfilm, 20th Century Studios e Searchlight Pictures. É também a casa da Disney Theatrical Productions, produtora de apresentações de nível internacional.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Buena Vista Theatres, Inc, que é parte de um segmento de negócios que chamamos de The Walt Disney Studios.
Buena Vista Theatres, Inc é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.