Supervisor, Artwork, Metadata & Packaging

About the Role & Team

Working in a dedicated team, the Supervisor is responsible for the delivery of high-quality, value-for-money TV, and Feature master materials to Disney’s direct-to-consumer platforms (DTC), with a focus on managing Art & Metadata creation and delivery. Working with internal and external vendors and in line with department standards, the ability to multi-task and remain calm under pressure is important. In addition, excellent customer focus and interpersonal skills are also key.

This is an office-based role. 4 days working in the Hammersmith office with 1 day working from home. (Monday or Friday).

What You Will Do

Artwork and Metadata Package Delivery

• Conduct research for ongoing new title orders for the platform.
• Verify the fulfilment of artwork and metadata orders with approved vendors.
• Organisation of the requested art and metadata for packaging and delivery to the platform
• Coordinate and/or perform remediation for the packages based on JIRA tickets.
• Prepare and communicate production status to the Manager and Business stakeholders.
• Create & maintain regular metrics on production performance.
• Support team members with remediation of asset rejections and in resolving delivery issues.

Other General Activities

• Attend and contribute to team; departmental, vendor and Content Operations meetings.
• Coordinate representation of the team within broader Company meetings as required.
• Work effectively with departmental colleagues and cross-functionally with other members of studio operations.
• Work with The Walt Disney Company Accounts Payable to resolve Vendor billing issues.
• Develop and maintain strong working relationships with internal and external parties.
• Maintain a strong awareness of technical developments in the digital media space.
• Adhere to defined Content Operations business processes, taking opportunities to improve.
• Drive to continually develop knowledge of the product slate, media types and territories, including customers & market dynamics.
• Provide training for colleagues as required.
• Ensure other Departments are familiar with our role, and how to access relevant information.
• Participate in systems testing and contribute suggestions for workflow and systems improvement.
• Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.

Required Qualifications & Skills

• Proven understanding of the supply chain process
• Experience in delivering/packaging content for non-linear distribution
• Solid understanding of Adobe Suite, Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable
• Basic knowledge of .xml
• Project coordination skills
• Excellent organisational and multi-tasking skills
• Critical thinking and problem-solving skills
• Excellent time management and capacity to work well under tight deadlines
• Ability to work effectively in a team setting

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.