Senior Manager, Asset Protection & Risk Management

Overall Purpose of the Role

Be responsible for the development, management and administration of processes to protect Company assets and brand for CPGP EMEA.  Ensure a strong operational focus on retail asset protection and risk management initiatives such as profit protection, sample handling, intellectual property abuse, ecommerce fraud and general theft investigations, health and safety, emergency preparedness and business continuity programs.  Foster cross-functional collaboration and ensure programs are maintained in accordance with both enterprise and regional compliance requirements.

Areas of Responsibility

Asset Protection

• Develop proactive and analytical strategy for asset protection Standards of Practice (SOPs), programs and compliance tools associated to workplace security and general profit protection initiatives
• Identify, develop and manage segment specific employee new hire and refresher training programs related to eLearning, leader-led training and awareness poster and tips programs associated to physical and workplace security, asset protection and general loss mitigation initiatives
• Oversee physical security tools for segment owned and operated facilities with blended model regional security collaboration for shared campuses
• Manage cross-channel supply-chain/ecommerce/distribution centre (DC) profit protection/inventory shrink reduction, fraud investigation and Guest appeasement processes to reduce loss exposure
• Oversee internal/external investigations and interviews and incident management system (case disposition, prosecution, restitution, etc.)
• Support Anti-Piracy initiatives related to retail Intellectual Property Abuse and Counterfeit merchandise investigations
• Support 3rd party retailer/licensee embargo/Sensitive Information Protection initiatives related to digital and physical asset handling; establish sample merchandise work flow protocols
• Oversee 24/7 incident escalation efforts, ensuring consistent and timely response
• Serve as the retail profit protection subject matter expert and act as a liaison for Regional and Corporate Security and Market Law Enforcement
• Ensure policies and procedures support corporate and regional guidelines, are updated and enforced.  Oversee related audit initiatives, track performance/compliance and make appropriate recommendations to close gaps
• Work with business to determine design/remodel needs to mitigate potential loss exposures

Risk Management

• Develop pro-active, analytical approach to Risk Management SOPs, programs and compliance tools associated to physical and workplace safety, general risk mitigation and business resiliency initiatives
• Identify, develop and manage segment specific employee new hire and refresher training programs related to eLearning, leader-led training and awareness poster and tips programs associated to physical and workplace safety and general risk mitigation and business resiliency initiatives
• Oversee tools and supplies (AED, First Aid, Survival Kits, Eye Wash Stations, Grab and Go Backpacks, Barricade Devices, etc.) for segment owned and operated facilities with blended model regional security collaboration for shared campuses
• Manage Risk programs and compliance associated to Event Management, Crisis Management, Business Continuity and Health and Safety programs to meet regulatory and TWDC standards
• Oversee 24/7 incident escalation efforts, ensuring consistent and timely response
• Serve as the Risk subject matter expert and act as a liaison for Regional and Corporate Risk
• Ensure policies and procedures support corporate and regional guidelines, are updated and enforced.  Oversee related audit initiatives, track performance/compliance and make appropriate recommendations to close gaps.
• Work with business to determine business design/remodel needs to mitigate potential risk exposures

Administrative/Guest Service

• Manage and prioritise information flow and activities within the department
• Manage analytics and related profit protection and KPI initiatives for segment leadership
• Manage expenses to achieve department fiscal budget goals
• Drive cross-functional stakeholder collaborations to support integrated approach to initiatives (Operations, Finance, Accounting, HR/ER, Corp Risk, Legal and Regional Security, etc.) 
• Direct and support department employees to attain developmental and organizational goals
• Foster a sense of teamwork throughout the organisation

Team Leadership

• Lead by example as a key change agent; create a culture that fosters teamwork, and innovation while driving accountability to results
• Lead and develop team and create a strong succession plan
• Lead team through culture changes within the organisation

Training and Professional Development

• Operate with integrity, champion change and be a good ambassador for The Walt Disney Company (TWDC)
• Operate as part of an effective and inclusive team by demonstrating an awareness of others; welcoming and valuing unique perspectives and ideas; offering support, sharing knowledge and best practices in order to contribute to overall departmental commitments
• Take ownership of your professional development through regular career conversations with your line manager and utilising available resources such as D Learn, instructor-led courses and on the job learning
• Proactively suggest ways to improve departmental performance and processes, leveraging technological tools where applicable
• Build links with other TWDC functions to develop broader knowledge of the business
• Promote and maintain an inclusive workplace, championing diversity and inclusion and make use of available resources to extend knowledge and best practice
• Manage the training and development of all direct reports ensuring commitments are set, regularly reviewed and feedback given using the D Achieve philosophy, where applicable
• Contribute to maintaining and enhancing the standard of training and development, encouraging participation so that everyone has the tools and resources to do their role effectively and efficiently

Areas of Accountability

• Accountable to Exec Dir-Global Asset Protection & Safety

Experience and Professional Qualifications Required

• Degree-level education in a related field or equivalent work experience
• Significant experience of asset protection and risk program leadership or related experience required with large multi-unit specialty retailer
• Advanced Wiklander Zulawski investigation certifications
• Knowledge of the Police and Criminal Evidence Act 1984 and similar European legislation
• Experience of developing and implementing loss prevention policies / processes
• Experience of managing a team essential
• Proven experience of building effective relationships and managing stakeholders within a large, multi-national, matrix organisation

Skills Required

• Demonstrable attention to detail with a high degree of accuracy
• Robust leadership and talent development abilities and a collaborative and effective management style
• Strong analytical and financial skills
• Innovative, commercial and strategic approach
• Exceptional level of accuracy and attention to detail
• Flexibility to adapt to a fast paced and ever-changing environment
• Proficient in MS Office Suite
• Solid relationship-building and communication skills
• In-depth understanding of Retail Operating procedures
• Strong computer skills
• Experience of SAP an advantage
• Influencing and negotiation skills across all levels of the organisation
• Advanced problem solving ability
• Strong planning and organisation skills and ability to prioritise workload and deliver within challenging timeframes
• Adept in delivering multiple priorities and project management skills
• Strong written and spoken English for business use, essential; professional proficiency in another European language, beneficial
• Computer literate including MS Word, Excel, PowerPoint and Outlook
• Cultural sensitivity

Additional Information

• Flexibility for frequent UK, European or international travel may be required
• Contribution to ad-hoc projects as the business requires
• Flexible hours may be required to meet business needs