Product & Database Assistant

About the Role & Team

Join the Disney team as a Product & Database Assistant and help support our continued growth by managing product data, assisting with the United Kingdom reservations system, and providing essential product support for Walt Disney World, Disneyland Paris, and Disney Cruise Line. In this important role, you will ensure that products are loaded accurately, inventories are maintained effectively, and you will help colleagues deliver key business projects. Expect a dynamic position where your daily responsibilities shift to meet changing business needs, offering both variety and opportunity to make a meaningful impact.

Please include a Cover Letter with your application.

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

Values

You’ll join a team grounded in our Disney values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

Product and Database Support

• Collaborate with digital and operational teams to organize and maintain accurate product information
• Assist in rolling out product updates, promotions, and innovative cross-brand projects to strengthen WDTCI’s overall product portfolio
• Help develop and update key documentation, including project plans, functional specifications, and process flow charts
• Provide essential operational and administrative support to ensure seamless day-to-day business functions

System & Process Support

• Work closely with digital and operational teams to ensure product information is organized, accurate, and up-to-date
• Support the implementation of product updates, promotions, and collaborative projects across brands to enhance the WDTCI product portfolio
• Assist in creating and updating essential documentation such as project plans, functional specifications, and process flow charts
• Provide day-to-day operational and administrative support to help the business run smoothly
• Manage and maintain the external reservations system (JFA) including pricing, inventory, offers, and voucher setup
• Assist with inventory control, including managing room allocations and releases

Stakeholder & Communication Support

• Work alongside digital and operational teams to ensure all product information is accurately organized, updated, and maintained within the database.
• Support the launch and implementation of product updates, promotional campaigns, and collaborative projects across brands to enhance WDTCI’s product offerings.
• Assist in creating, updating, and maintaining essential documentation, including project plans, functional specifications, and process flow charts to support business operations.

Required Qualifications & Skills

• Strong ability to collaborate with digital and operational teams to ensure product information is accurately organized, maintained, and updated in databases.
• Experience supporting the rollout of product updates, promotions, and innovative cross-brand initiatives to enhance product portfolios.
• Proficiency in developing, updating, and maintaining essential documentation, including project plans, functional specifications, and process flow charts.
• Demonstrated organizational and administrative skills to provide effective day-to-day operational support and ensure seamless business functions.

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.