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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Cast Member - Oxford Street (Part time)

Candidate-se agora mesmo! Candidatar-se depois Job ID 10024743 Local Londres, Reino Unido Empresa Disney Store Data da publicação 30/09/2022 Tipo de trabalho flexível Presencial

- Esta função é considerada presencial, o que significa que o funcionário trabalhará de um local designado pela Empresa continuamente.

Descrição do cargo:

Our Vision “To inspire the imagination of people around the world through innovative and engaging product experiences” Our Mission “Magical thoughtful Gifting every day” The Cast Member reports to a member of the Store Management Team and shows the following attributes:

Passionate & Enthusiastic Demonstrates enthusiasm and passion for the Disney products, characters and stories engaging Guests to provide them a magical and memorable Disney experience.

Warm & Approachable Readily available for Guests at all times in a friendly manner, prioritising Guest interaction over tasks. Treats everyone with dignity and respect.

Energetic & Empathetic Contributes to a high energy environment that provides Guests with a positive, entertaining, fun and dynamic experience. Team Player that helps Guests and Cast Members at all times.

Knowledgeable & Positive Exhibits great knowledge about Disney products and services and proactively shares ideas and actions that may positively impact the Store, Company and environment.

Confident & Honest Shows the ability to communicate clearly and effectively when approaching and interacting with Guests of all ages including children. Works in a way that is fair and trustworthy, being open with all who interact with our brand.

Loyal to Brand & Guest Dedicated to delivering exceptional Guest Service and promoting the Disney Brand. Overview

The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while le providing options of quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines

Primary Responsibilities
Show Sales
 Takes a proactive role in maintaining Disney brand 
standards. 
 Maintains a neat and organised Store, on stage and 
back stage so that product is clearly represented and 
available for replenishment.
 Maintains and participates in producing company 
visual standards to present an outstanding Store 
environment.
 Ensures that all new product is on stage so that the 
Guest experiences the most current assortment.
 Assists with stock deliveries and replenishment to 
agreed standards.
 Participates in markdowns, event set-up and Stage 
Sets.
 Achieves financial and productivity goals, as agreed 
with the management team, through appropriate 
actions and use of Guest service behaviours.
 Sets priorities and manages time effectively and 
efficiently.
 Welcomes every guest with a smile and makes eye 
contact with them, accompanying them through the 
sales process.
 Performs effective till transactions that enhance the 
Guest perception and observes all relevant SOPs 
protecting Company assets including cash handling


 Relevant Experience / Requirements
 Passion for interacting with Guests of all ages.
 Attention to detail and ability to prioritise Guests and 
tasks.
 Retail/service experience in sales preferred but 
training will be given.
 Flexibility to work different day/shifts as needed based 
on availability given
 Ability to assist with store events which maybe 
scripted or non scripted
 Ability to understand store commercial targets and 
daily expectations ie talk ups, go with, basket fill.
 Housekeeping to ensure both on stage and back stage 
the areas are clean and tidy.
 Time management and organisational skills.
 Success in working in a team environment.
 Good communication skills being able to adjust 
communication to the guest.
 Professional appearance.
 Ability to learn about the product and the franchise.
 Visual merchandising experience (albeit training will be 
given)
 Cash handling and till work/card transitions (albeit 
training will be given)
 Discount eligibility checks and integrity

Additional responsibilities and duties will be assigned based on the needs of the business
Service Contribution
 Promotes Guest loyalty by demonstrating thorough 
product knowledge and providing exceptional guest 
service. 
 Provides friendly, accurate and efficient service.
 Listens and asks questions to identify and meet 
Guests’ needs.
 Engages Guests at their level allowing them to become 
a part of the story.
 Adapts to changing needs of Guests while maintaining 
a high level of service.
 Learns quickly when facing new obstacles. Uses 
information to find solutions for Guests and 
challenges.
 Uses creativity, language, store tools and product to 
bring stories to life.
 Performs scripted and non-scripted events for Guests 
in both one-on-one and group settings.
 Follows all safety guidelines.
 Demonstrates awareness of and compliance to 
Company Policies (including Loss Prevention and 
Health and Safety Procedures) and local employment 
laws.
 Ensures integrity of the brand by maintaining Disney 
Store standards of grooming guidelines and 
behaviour.
 Participates in Company sponsored events that 
integrate the Disney brand into the local community 
(Volunt’EARs)
 Supports initiatives that give back and have a positive 
impact on the internal and the external community.
 Processes delivery in a fast and accurate manner 
following all guidelines and achieving process goals. 
 Ensures accuracy when completing Stock Inventory


Additional responsibilities and duties will be assigned based on the needs of the business



Sobre Disney Store:

Inaugurada em 1987, a loja Disney oferece produtos de alta qualidade, incluindo linhas de produto exclusivas que apoiam e promovem as principais iniciativas de entretenimento e personagens da Disney, Pixar, Star Wars e Marvel. shopDisney.com é o destino de comércio eletrônico para visitantes de todas as idades que oferece uma cuidadosa seleção dos melhores produtos da loja Disney, licenciados de produtos ao consumidor da Disney, coleções e colaborações globais, e Parques e Resorts Disney, incluindo artigos de moda e acessórios, brinquedos, produtos para a casa e itens colecionáveis. A loja Disney e shopDisney proporcionam experiências mágicas de compra que só poderiam ser oferecidas pela Disney, uma das maiores e mais bem-sucedidas empresas de entretenimento do mundo. Atualmente, há mais de 240 lojas Disney na América do Norte; mais de 40 no Japão; duas em Xangai, China, inclusive uma loja conceito; e mais de 70 lojas na Alemanha, Dinamarca, Espanha, França, Irlanda, Itália, Portugal e no Reino Unido.

Sobre The Walt Disney Company:

A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma empresa líder em mídia e entretenimento familiar diversificado e internacional que atua nos seguintes segmentos de negócios: redes de mídia, parques e resorts, entretenimento de estúdio, produtos ao consumidor e mídia interativa. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.

Esta vaga é oferecida junto à The Disney Store (UK) Ltd, que é parte de um segmento de negócios que chamamos de Disney Store.

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