Sales System Project Manager
Candidate-se agora mesmo! Candidatar-se depois Job ID 10082791 Local Lantau Island, Hong Kong Empresa Hong Kong Disneyland Resort Data da publicação 15/03/2024Descrição do cargo:
Reporting to Manager, Sales Product Strategy and Development, the Sales System Project Manager is responsible to manage and oversee support on technology and system related matters for the Sales organization which would contribute to the success of facilitating our business through both direct and third-party pre-arrival sales channels.
This person will act as the primary internal custodian of the team for many of the daily operation of systems and tools in coordination with Technology team which includes user permission management and review, system enhancement and maintenance and necessary system upgrade to cope with business process changes.
Job Responsibilities:
- Manage our Online Ticket Express to facilitate admission-related sales through our third-party and direct channels. Oversee the handling of daily trouble-shooting requests from our distribution partners on API, implementation of API with new partners, and formulation/prioritization/implementation of system enhancements.
- Manage our China Online distribution system that handle integration for hotel availability/rate/inventory (ARI) and reservation with our distribution partners and direct channels. Oversee and coordinate proper rate product set up together with Revenue Management and Analytics, ensure ARI are correctly reflected on distribution channels, handle daily trouble-shooting requests, and formulation/prioritization/implementation of system enhancements.
- Manage Salesforce platform that is the sales management tools adopted by sales team and sales support center. Handle platform customization requests from different users, provide advice to users on daily usage and reporting, handle trouble-shooting requests and coordinate with Technology/solution provider as appropriate.
- Manage day-to-day support on other key sales-related systems, such as Galaxy ticketing system, Opera property management system, Genesys email solution, and Delphi system for MICE/catering sales. And to provide advice to user on system functionalities and limitations, data structure and characteristics, etc.
- Propose change management of business process to increase work efficiency across internal and external stakeholders
Job Requirements:
- Bachelor’s degree in Information Technology, Business Administration or any relevant disciplines
- Min. of 8 years of working experience in supporting sales related systems in large corporates with small team management experience
- Strong influential skills to drive projects deliverables with problem-solving mindset
- Solid experience in handing system operations with deep understanding of travel industry and ticketing or hotel reservation system
- Fluent in English, Cantonese and Mandarin with well written skills in both Chinese and English
- Candidate with less experience will be considered as Sales System Associate Project Manager
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Sobre Hong Kong Disneyland Resort:
O Hong Kong Disneyland Resort oferece experiências Disney inesquecíveis e culturalmente distintas a visitantes de todas as idades e origens. Repleto de suas estórias e seus personagens Disney favoritos, o Hong Kong Disneyland Resort oferece aos visitantes a oportunidade de explorar oito áreas diferenciadas que abrigam atrações e entretenimento premiados e exclusivos. Complete sua aventura com estadias nos luxuosos hotéis Disney do resort. A magia não termina na nossa porta. Como integrante dedicado da comunidade local que se preocupa profundamente com o bem-estar social, o Hong Kong Disneyland Resort espalha sua magia por meio de programas de serviços comunitários que ajudam famílias necessitadas, aumentam a criatividade entre crianças e famílias, incentivam a proteção do meio ambiente e inspiram uma vida mais saudável.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à HK International Theme Parks Limited, que é parte de um segmento de negócios que chamamos de Hong Kong Disneyland Resort.