Disney Youth Education Series Representative – Full Time
Candidate-se agora mesmo! Candidatar-se depois Job ID 1194912BR Local Lantau Island, Hong Kong Empresa Hong Kong Disneyland Resort Data da publicação 17/04/2024Descrição do cargo:
As the Facilitator of the Youth Education Series (Y.E.S.) Programs, this individual will be the Disney interface for local and international student groups. They will be accountable for conducting educational experiences at Hong Kong Disneyland.
HKD$6,000* Special Welcome Reward paid out upon successfully joined by this position with completion of 6 months of continuous employment
*Terms & Conditions to be applied
Responsabilidades:
- Direct report to Youth Education Series (Y.E.S.) Guest Service Manager (GSM), to assist and monitor daily operations and labor support level for Y.E.S. program, ensuring all programs are delivered and conducted in the most professional manner;
- Responsible for overseeing daily performance of all Y.E.S. team members including but not limited to Y.E.S. facilitators, where timely feedbacks shall be delivered through quality conversation or coaching session;
- Assist Y.E.S GSM to review, analysis, and make necessary approval for all special Y.E.S. program booking requests according to program capacity, labor support, attractions and restaurants availability under different attendance bands;
- Collaborate with key external and/or internal work partners of various operation teams to ensure pre-arrival materials for Y.E.S. program are well prepared and on-day logistic coordination for seamless program experience;
- Prepare weekly roster for Y.E.S. facilitators and other team members (if applicable) to ensure adequate manpower support;
- Consistently review future programs demand and work closely with scheduling team to allocate resources to support Y.E.S. business growth;
- Prepare new hires onboarding materials and conduct program training;
- Must be able to work independently with ability to handle difficult and/or ad-hoc situations by utilizing available resources to address and resolve guest concerns;
- Ensure Y.E.S. team members are complying with the Disney Service Qualities and Service Guidelines;
- Performs any other duties and responsibilities as assigned by Y.E.S. GSM, Sales and Park Operation leaders
Qualificações básicas:
- Program facilitation experience in hospitality sector or other relevant industry
- Extensive knowledge of Disney Parks and Resorts Operations
- Excellent command of written and verbal communication skills (English, Cantonese & Mandarin preferred)
- Team spirit, Guest oriented, patient, positive thinking, logical problem-solving mindset with strong safety and Guest service awareness
- Exceptional interpersonal skills and focused on delivering quality Guest experiences and service excellence
- Able to perform in a fast-paced and sometimes stressful working environment
- At least 5 years' experience in relevant industries with 2 years in supervisory level
- Willingness to work at different locations in the Resort area, including outdoor locations
- Willingness to work in shifts
- Fluent in English, Cantonese and Putonghua
- Proficient in Microsoft Office including Word Processing, Excel and PowerPoint
Weitere Informationen:
Schedule AvailabilityOur Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company.
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Sobre Hong Kong Disneyland Resort:
O Hong Kong Disneyland Resort oferece experiências Disney inesquecíveis e culturalmente distintas a visitantes de todas as idades e origens. Repleto de suas estórias e seus personagens Disney favoritos, o Hong Kong Disneyland Resort oferece aos visitantes a oportunidade de explorar oito áreas diferenciadas que abrigam atrações e entretenimento premiados e exclusivos. Complete sua aventura com estadias nos luxuosos hotéis Disney do resort. A magia não termina na nossa porta. Como integrante dedicado da comunidade local que se preocupa profundamente com o bem-estar social, o Hong Kong Disneyland Resort espalha sua magia por meio de programas de serviços comunitários que ajudam famílias necessitadas, aumentam a criatividade entre crianças e famílias, incentivam a proteção do meio ambiente e inspiram uma vida mais saudável.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Hongkong International Theme Parks Limited, que é parte de um segmento de negócios que chamamos de Hong Kong Disneyland Resort.