Associate Manager, Experience Strategy (Contract Period: Jan to Oct, 2026)
Candidate-se agora mesmo! Candidatar-se depois Job ID 10137764 Local Lantau Island, Hong Kong Empresa Hong Kong Disneyland Resort Data da publicação 08/12/2025Descrição do cargo:
This role reports to the Manager, Experience Strategy and is pivotal in delivering premium guest experiences through in-park access products such as Early Park Entry Pass (EPE) and Disney Premier Access (DPA). You will lead strategic planning, system development, and operational oversight to ensure these products deliver on their value proposition and integrate seamlessly into park operations. Responsibilities include defining business and operational requirements through digital solutions and product portfolio management, driving experience enhancement projects, and optimizing revenue by managing quotas, configuring products, resolving system issues and roadblocks, and collaborating with cross-functional teams to ensure operational excellence.
Responsibilities:
Shape strategies for access products (e.g., EPE and DPA), covering inventory planning, demand generation, and technology innovation to enhance user experience.
Lead and facilitate meetings to deliver clear outcomes, make data-driven decisions, and translate product concepts into actionable plans. Confidently articulate ideas, represent the team in cross-functional discussions, and present strategies to stakeholders.
Analyze data and performance by defining key metrics, implementing performance monitoring tools and leveraging actionable insights to optimize commercial and operational results. Drive revenue growth while sustaining user satisfaction scores.
Empower team members by setting clear priorities and ensuring alignment on key tasks and deadlines. Monitor progress across all action items, drive accountability, and remove roadblocks to keep tasks and/or projects moving forward.
Collaborate with key stakeholders teams to deliver effective go-to-market plans for new product initiatives, while partnering with internal teams to gather and define user requirements to ensure digital solution projects align with business objectives and operational needs.
Spearhead end-to-end system development and deployment for digital projects, managing the full lifecycle from initial setup through launch. Ensure training and operational readiness before deployment. Collaborate with T&D team to embed requirements and achieve zero critical defects at launch.
Requirements:
Bachelor’s degree in hospitality management, business, information technology, or a related field.
3 to 5 years of experience in strategic planning and product management or related field is desirable.
Strong ability to lead and facilitate meetings, driving clear and actionable outcomes.
Excellent communication, presentation, and stakeholder engagement skills.
Demonstrated expertise in data analysis and defining key metrics; familiarity with tools such as Power Automate and Power BI is highly desirable.
Exceptional written and verbal communication skills in both Chinese and English; strong negotiation skills are pivotal to his/her success.
Must possess strong attention to detail to ensure accuracy and quality in all deliverables.
Ability to thrive in fast-paced, ambiguous environments with strong problem-solving and adaptability.
HKProfessional #LI-CL1
Sobre Hong Kong Disneyland Resort:
O Hong Kong Disneyland Resort oferece experiências Disney inesquecíveis e culturalmente distintas a visitantes de todas as idades e origens. Repleto de suas estórias e seus personagens Disney favoritos, o Hong Kong Disneyland Resort oferece aos visitantes a oportunidade de explorar oito áreas diferenciadas que abrigam atrações e entretenimento premiados e exclusivos. Complete sua aventura com estadias nos luxuosos hotéis Disney do resort. A magia não termina na nossa porta. Como integrante dedicado da comunidade local que se preocupa profundamente com o bem-estar social, o Hong Kong Disneyland Resort espalha sua magia por meio de programas de serviços comunitários que ajudam famílias necessitadas, aumentam a criatividade entre crianças e famílias, incentivam a proteção do meio ambiente e inspiram uma vida mais saudável.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à HK International Theme Parks Limited, que é parte de um segmento de negócios que chamamos de Hong Kong Disneyland Resort.