Negative Shares Administrator

The Negative Share Administrator is responsible for managing a high volume of share and checking accounts with negative balances. Duties include, but not limited to, ensure our core systems are reporting accurately with account balances and coding. Required to produce and research daily reports to identify trends, fraud and scam activity, transaction, and system accuracy.  Utilize reporting to prioritize and complete daily, weekly, and monthly requirements. Prepare and complete large volume of negative account charge offs and closure by following documented procedures and job aides. Accurate reporting and updating member accounts in ChexSystems. Partner with Member Service Center and Branches with providing member assistance with effective written and verbal communication skills.  Collaborate with Risk Department and suspected fraud accounts, and Asset Recovery Department with monthly remittance from charged off accounts. When required, provide support to other Portfolio Services business areas. This position is responsible for adherence to all Credit Union policies, procedures, and compliance requirements. 

Principal Responsibilities:
Responsible for the effective, accurate and professional administration of negative shares functions.

•    Run Daily Reports. Use the Negative Share OD report to review and plan upcoming charge off and closure activity.   
•    Daily:  Review new negative accounts in the Negative Share reporting.  Research accounts for potential fraud or scam and accuracy of transaction. Update coding and documentation for negative balances.
•    Process charge offs for negative accounts in accordance with published policies and procedures.   
•    Verify system results and reporting and reconcile general ledger accounts.
•    Document processing activities in system(s) or record. 
•    Manage and review a charge off maintenance spreadsheet for tracking and reporting purposes.
•    Produce charge off package including supporting documentation, account records, and other details as required in policy and procedure.  
•    Review daily reports for accurate system coding on negative, charged off and closed accounts.  Negative accounts must be reporting and coded correctly.
•    Mitigate or reduce potential losses to the credit union by conducting account “sweep,” activities from other eligible accounts.
•    Respond and resolve service events received.
•    Monthly Duties:  Produce monthly Negative Share report.  Document and close paid in full, partial payments and settlements from Asset Recovery Vendor on charged off accounts.
•    Follows all policies and procedures for the credit union.  Responsible to update negative share procedures as needed.
•    Maintains confidentiality.
•    Interact with internal cast members in an efficient, effective, and professional manner while providing complete and accurate information.
•    Documents all negative shares process actions taken, including telephone conversations, email, instant messages, and correspondence.
•    Keeps management informed of activities, progress toward established objectives, and of any significant problems.

Other duties assigned by management.

Knowledge & Skills:

Education Level: 
•    High School or GED – Required
•    Associate’s Degree – Preferred

Years of Relevant Work Experience:
1 to 3 years

Language Skills:
•    Spanish – Preferred
•    Haitian Creole – Preferred

Other Training, Technical Skills, or Knowledge:
•    Ability to use a personal computer and related software applications including Microsoft Office – Required
•    Basic knowledge of the FDCPA – Required
•    Basic knowledge of Symitar, AKUVO and ChexSystems – Preferred
•    Basic knowledge of share and checking accounts – Required
•    Member Service/Customer Service Experience – Required
•    Accounting and General Ledger Experience – Preferred

Abilities & Behaviors:
•    One year of experience in negative share procedures and related laws and regulations is required.
•    Financial Institution experience with an understanding of deposit program and account ownership.
•    Knowledgeable with Accounting and General Ledger functions and reconciliation
•    Excellent verbal and written communication skills.
•    Analytical and critical thinking.  Possess solid math skills.
•    A quick learner; ability to work independently.
•    Ability to take initiative and work in a team.
•    Detailed, goal oriented and highly organized.
•    Excellent time management skills, ability to quickly transition and flexible.
•    Responsible, with strong work ethics.
•    Excellent Member service and conflict resolution skills
•    Successfully manage a large volume of work in a fast-paced work environment
•    Analyze member and/or system issues to resolution.
•    Collaborate and support other business areas.

Special Notations:
Maintains Credit Union confidentiality as it pertains to all aspects of the Credit Union.

SCOPE OF THE JOB

Performance Standards:
•    Produce Monthly Negative Shares Report 
•    Process Charge Offs within compliance requirements 
•    Resolve Synapsys Events  
•       Complete Asset Recovery remittance process by end of month. 

Discretion/Latitude:
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Interactions:
This role interacts with members and 3rd party vendors through written and verbal communication. There are prominent levels of interactions with all PFCU departments.

Business/Work Environment:
Shift work, including weekends, consists of hours outside of an 8 - 5 schedule to cover the hours of operation.

Training Requirements:

• Compliance Training Requirements

• Basic NEO Training Requirements

• Disney Traditions

Physical Demands & Environmental / Working Conditions:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Verbal communication where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Ability to hear average or normal conversations and receive ordinary information. Ability to work and focus on a semi-noisy environment. Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery Sedentary work, sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Other:
Hybrid work environment

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.​

The pay rate for this role is $18.12 to $24.90 per hour.  The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.