Hotel Manager

Can you imagine your workplace is one of our Walt Disney World Resort hotels—featuring legendary storytelling, attention to detail, and exceptional Guest service? Do you want to empower and inspire a team dedicated to creating magical moments for our Guests? If you’re nodding "yes," then the Hotel Manager position might be the perfect role for you!

Within the Disney Resorts Collection, we look to our Hotel Managers to be innovative leaders and boundless thinkers. As a Hotel Manager, you will oversee the daily resort operations, providing effective and inspirational leadership for the Front Desk, Housekeeping, Food & Beverage/Merchandise, and Recreation teams while fostering magical Guest experiences. This dedicated team is committed to making every Guest experience as exceptional as possible, adding a little pixie dust wherever it’s needed!

Surrounded by our amazing portfolio of stories, you have endless opportunities to create exceptional Guest experiences that create memories for multiple generations. 

This position will report to the Regional General Manager of Resort Operations.

Ready to join us in creating unforgettable experiences? Apply now and become a part of the magic! (This posting is a talent pool for upcoming Hotel Manager roles.)

What You Will Do:

• Model leadership values and principles to drive exceptional Guest, Employee, and business results.

• Identify, develop, and lead talent by assessing, mentoring, and fostering positive working relationships.

• Lead with realistic optimism—setting a vision, creating an engaging team climate, and adapting to shifting demands.

• Build a culture of inclusion by valuing different perspectives, championing purposeful conversations, and ensuring a welcoming environment where everyone can be their authentic selves.

• Address and resolve Guest/Member concerns when escalated by leadership.

• Provide visible, onstage leadership, setting the example of gracious hospitality.

• Share knowledge, conduct career development conversations, and support talent management practices.

• Demonstrate a commitment to Guest service principles, recognizing and rewarding employees while holding the team accountable for service excellence.

• Develop a strategic operating plan to drive results, focusing on process improvements and alignment across Disney resorts where applicable.

• Take calculated risks to streamline processes, remove barriers, and align performance goals.

• Use performance metrics and operational indicators to drive team improvement, ensuring all areas achieve essential metrics aligned with broader business strategies.

Required Qualifications & Skills:

• Minimum seven (7) years of progressive leadership experience in the hospitality industry, overseeing multiple operational areas (e.g., Food & Beverage, Front Office/Concierge, Recreation, Conventions, Housekeeping).

• Willingness, desire, and ability to continuously learn, develop new skills, and adapt to change.

• Strategic mindset with a focus on achieving targeted results.

• Proven ability to deliver exceptional Guest service, addressing concerns professionally and ensuring prompt resolutions.

• Experience analyzing key performance metrics (e.g., Medallia, HotSOS) to identify areas for improvement and implement strategies to enhance resort performance.

• Strong ability to develop talent, increase team engagement, and foster collaboration.

• Holistic understanding of Guest and Employee needs, with a creative approach to achieving goals.

• Effective communication skills, ensuring teams are informed of updates, priorities, and appropriate escalation procedures.

• Ability to work seamlessly in a matrix-based organization.

• Commitment to diversity and inclusion, fostering a work environment that values diverse perspectives.

• Proficiency in Windows-based systems and other relevant technologies; advanced knowledge of hotel operating systems is highly preferred.

• Flexibility to work evenings, weekends, and holidays as needed.

• Experience leading in a large hotel environment.

Education

Bachelor’s degree in hospitality, business, or a related field—or equivalent experience.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

This job is located in Lake Buena Vista, FL

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