Guest Services Manager
Candidate-se agora mesmo! Candidatar-se depois Job ID 1244521BR Local Shipboard Empresa Disney Cruise Line Data da publicação 25/07/2025Descrição do cargo:
Responsabilidades:
- Supervise daily operation of Guest Services team
- Lead team of Guest Services Hosts/Hostesses; follow-up on daily assignments
- Handle any guest service issues and follow through with guest service recovery
- Assist with Groups & Weddings depending on assignment
- Build daily work schedules for Guest Services Hosts/Hostesses
- Implement training and development for Guest Services
- Lead and mentor team through meetings and 1:1’s
- Continually seek new opportunities to create memories for our Guests
- Supervise the daily bank-out process for crew
- Assist in all other areas of Guest Services and/or the Crew Services Office
- Actively participate in all Castaway Cay job responsibilities associated with position and line of business as advised by leadership
- Complete additional job responsibilities, as assigned by leadership, based on operational need
- Follow all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
- Participate in Emergency Duties as specified in the ship Assembly Plan
Qualificações básicas:
- Minimum 3 years recent experience in Housekeeping Leadership, within the last 5 years
- Large, luxury ships experience REQUIRED
- Knowledge of Immigration and Customs regulations
- Cash handling experience
- Proficient with PC based data bases, and Microsoft systems
- Ability to balance multiple tasks simultaneously
- Be able to speak, read and write proficient English
- Enjoy working in a high-volume, fast-paced, guest-service oriented environment
- Appreciate diversity among guests and crew
Qualificações desejadas:
- Tourism and Hospitality classes/certifications a plus
- Multilingual preferred
Weitere Informationen:
This is a SHIPBOARD role.
Applicants must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
- Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
- Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
- Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
- Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
- Be comfortable living in a confined space with strict rules and regulations
- Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Sobre Disney Cruise Line:
Líder na indústria de cruzeiros, a Disney Cruise Line oferece um ambiente onde as famílias podem se reconectar, os adultos podem recarregar energias e as crianças podem experimentar toda a magia que a Disney tem a oferecer. Os hóspedes podem navegar por portos ao redor do mundo em itinerários emocionantes para o Caribe, Bahamas, Alasca e Europa, entre outros. A bordo de nossa frota crescente de navios e dos destinos insulares da Disney nas Bahamas, nossa excepcional tripulação e membros do elenco oferecem serviços lendários da Disney e entretenimento encantador aos nossos hóspedes que só a Disney pode oferecer.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Magical Cruise Company, Limited, que é parte de um segmento de negócios que chamamos de Disney Cruise Line.