Cast Member - Part Time
Candidate-se agora mesmo! Candidatar-se depois Job ID 10093907 Local Dublin, Irlanda Empresa Disney Store Data da publicação 13/09/2024Descrição do cargo:
The posting is to apply for permanent employment of at least 12 or 16 hours per week.
About the Role & Team
The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines
What You Will Do
Show Sales
Takes a proactive role in maintaining Disney brand standards.
Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.
Maintains and participates in producing company visual standards to present an outstanding Store environment.
Ensures that all new product is on stage so that the Guest experiences the most current assortment.
Assists with stock deliveries and replenishment to agreed standards.
Participates in markdowns, event set-up and Stage Sets.
Achieves financial and efficiency goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
Sets priorities and handles time effectively and efficiently.
Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling
Service Contribution
Promotes Guest loyalty by demonstrating detailed product knowledge and providing outstanding guest service.
Provides friendly, accurate and efficient service.
Listens and asks questions to identify and meet Guests’ needs.
Engages Guests at their level allowing them to become a part of the story.
Adapts to changing needs of Guests while maintaining a high level of service.
Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
Uses creativity, language, store tools and product to bring stories to life.
Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
Follows all safety guidelines.
Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs)
Supports initiatives that give back and have a positive impact on the internal and the external community.
Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
Ensures accuracy when completing Stock Inventory Counts and tasks.
Additional responsibilities and duties will be assigned based on the needs of the business
Required Qualifications & Skills
Passion for interacting with Guests of all ages.
Attention to detail and ability to prioritise Guests and tasks.
Retail/service experience in sales preferred but training will be given.
Flexibility to work different day/shifts as needed based on availability given
Ability to assist with store events which maybe scripted or non scripted
Ability to understand store commercial targets and daily expectations ie talk ups, go with, basket fill.
Housekeeping to ensure both on stage and back stage the areas are clean and tidy.
Time management and organisational skills.
Success in working in a team environment.
Good communication skills being able to adjust communication to the guest.
Professional appearance.
Ability to learn about the product and the franchise.
Visual merchandising experience (albeit training will be given)
Cash handling and till work/card transitions (albeit training will be given)
Discount eligibility checks and integrity
Sobre Disney Store:
Inaugurada em 1987, a loja Disney oferece produtos de alta qualidade, incluindo linhas de produto exclusivas que apoiam e promovem as principais iniciativas de entretenimento e personagens da Disney, Pixar, Star Wars e Marvel. shopDisney.com é o destino de comércio eletrônico para visitantes de todas as idades que oferece uma cuidadosa seleção dos melhores produtos da loja Disney, licenciados de produtos ao consumidor da Disney, coleções e colaborações globais, e Parques e Resorts Disney, incluindo artigos de moda e acessórios, brinquedos, produtos para a casa e itens colecionáveis. A loja Disney e shopDisney proporcionam experiências mágicas de compra que só poderiam ser oferecidas pela Disney, uma das maiores e mais bem-sucedidas empresas de entretenimento do mundo. Atualmente, há mais de 240 lojas Disney na América do Norte; mais de 40 no Japão; duas em Xangai, China, inclusive uma loja conceito; e mais de 70 lojas na Alemanha, Dinamarca, Espanha, França, Irlanda, Itália, Portugal e no Reino Unido.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à The Disney Store (UK) Ltd, que é parte de um segmento de negócios que chamamos de Disney Store.