Manager - Account Management

Yellow Shoes is the award-winning, in-house agency that develops creative strategies and solutions to support Walt Disney Parks & Resorts.  Yellow Shoes is dedicated to helping drive the business while effectively communicating and building the Disney brand.  Our competitive advantage is an intimate knowledge of, and unique integration within, each individual Parks & Resorts business.  Account Management serves as the bridge between the Marketing & Sales Strategy leadership on each business, and the creative teams (both internal Disney and external agencies) supporting it, adding value to the marketing and the creative direction.

This role reports to the Sr. Manager, Account Management

This is a Full Time role.

What You Will Do:

• Responsible for Account Management across work 1-2 Walt Disney Parks and Resorts businesses, including creative strategy development, budget management, and execution

• Thoroughly understand line of business objectives and needs and translate client partner inputs into strategic and digestible project/creative briefs for internal creative team.

• Effectively partner with internal agency peers and external agency groups to develop creative solutions that deliver on the goals of the brief

• Balance responsibility for independent project work while also leading and developing direct report(s)

• Coach team member(s) to develop creative strategy resulting in clear and compelling creative briefs based on strong business and consumer insights

• In collaboration with Account Director and Business Support partner plan, track, forecast, and reconcile line of business budgets monthly.

• In collaboration with business partners, develop detailed annual scope of work by business unit

• Demonstrate problem solving and analytical skills, including the ability to assess a situation, form logical/reasoned assumptions and conclusions, and articulate recommendations

• Partner with internal agency peers and external agency groups to develop effective creative solutions that deliver on the aligned brief

• Champion, enable, and nurture creativity across people and the work

Leadership

• Effectively work across client-facing and internal cross-functional Account Management groups including account, project management, traffic, production and business affairs

• Demonstrate strong leadership, providing on-going and actionable coaching to each team member to ensure all continue to elevate their performance and professional development

• Drives creative process, ensuring a smooth and effective operation with a reputation for excellence, and earning respect of creative teams for bringing out their best work

• Passionate champion for the individual businesses within the agency, keeping leadership informed of key development and accomplishments

• Be the model for recognizing and celebrating others, for their work.

• Consistently and creatively contribute to agency culture and innovation 

Relationships

• Develop strong rapport with peers, client partners and cross-functional collaborators earning their trust and respect

• Perceived as a valuable “go to” partner in achieving client business and marketing goals, proactively works to develop strategic recommendations to address key business issues

• Demonstrate deep knowledge of client products, competitors, and industry – apply this knowledge when counseling client peers/executives during planning and creative reviews

• Address client and agency conflicts and solve them in the most efficient way with an outcome that is satisfying to the client and agency

Required Qualifications & Skills
 

• Minimum 8+ years of professional marketing, ad agency, brand management, media, or related experience

• Proven knowledge of brand management and advertising for consumer brands

• Understanding and working knowledge of consumer research tools and methodologies

• Strong knowledge of communication mediums including video, print, digital, social, email, collateral, OOH, and the production process supporting each

• Exceptional communication skills both written and verbal

• Ability to lead projects, working with external client and internal project management to keep work moving as planned and addressing challenges

• Demonstrated relationship building and leadership skills

• High influence with external clients plus internal agency peers and agency leadership

• Highly effective at handling multiple large-scale projects/tasks with excellence…  effectively planning and prioritizing

• Demonstrated ability to think critically and problem solve with a sense of urgency

• Motivated self-starter, ability to work independently with minimum direction

• Innate curiosity and desire to learn to keep current on the pulse of the ad industry

• Committed to continuous improvement; seek and act on feedback from agency leadership

Preferred Qualifications

• Experience in multicultural marketing (especially US Hispanic or Latin America segments)

• Spanish and/or Portuguese language proficiency

Education:

• Bachelor's degree or equivalent experience.

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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