Sr System Reliability Engineer

Responsibilities:

• The SRE will help create, build and deliver new technologies or platforms.  This will include consultation, designing, building, and supporting development pipelines, automating infrastructure and operations, creating telemetry for monitoring, engineering high reliability and reinforcing best practices to secure our company and guest data.

• Have expert level systems administration skills on both the Linux and Windows platforms

• Work with CI/CD platforms (Gitlab CI or Jenkins), strong systems development (Go, Python, Ruby, Node) and cloud automation tools (Boto, CloudFormation, Terraform), source control, cloud hosting, container computing, web technologies

• Maintain expertise on systems, operational excellence and application stability, security, performance, and capacity management, as well as documentation.

• Work closely with development teams across Disney to brainstorm, architect, gather requirements, troubleshoot, and provide stellar customer support

• Be prepared to work in an extremely collaborative and high-energy environment. 

• Lead project/planning efforts, architectural design, engineering, attending meetings w/ various teams.

• Implement, integrate and configure solutions, tools, infrastructure and systems.

• Provide systems administration and application support  – Level 2 & 3 maintenance and support

Basic Qualifications:

• Understand how to install and configure operating systems, specifically with expertise in Linux and Windows Server.

• Software Development Continuous Integration (CI) Pipeline knowledge (GitLab CI, Github Actions)

• Experience with Source Control Management systems (Git)

• Experience in public and private cloud hosting services (AWS, Google Cloud, Azure, OpenStack, CloudStack) as well as familiarity with container computing (eg. Docker, ECS, Kubernetes, Terraform).

• Experience as a subject matter expert on at least one OS and proficient in multiple operating systems, including OS performance monitoring, setup, configuration, tuning, and troubleshooting.

• Proficiency in web or web server technologies:  Java, Node.js, Tomcat, IIS, Apache/nginx, MySQL, PostgreSQL, etc., including being able to perform basic setup, configuration, and troubleshooting.

• Understanding of internet technologies and network protocols, including HTTP, basic load balancing configurations, security zones, VIPs, SNMP, REST and DNS.

• Ability to implement existing base standards for new systems and/or applications with mentoring for all of the following:

  • Site monitoring and instrumentation

  • Application monitoring and instrumentation

  • System monitoring and instrumentation

  • Resiliency and performance

• Able to diagnose simple to complex system problems.

• Has experience on one or more load balancer platforms (setting up pools, VIPs, layer 7 routing, debugging).

• Able to author tools and scripts to be used by others to automate repeatable production tasks in standard languages like Bash, Ruby, Python, or Go.

• Advanced skills in at least one programming language such as Python, PHP, Ruby, Java, Go, Swift or C++ and able to build unit test suites for all software being developed.

• Experience supporting and/or developing backend tools or services

• Able to perform and provide in depth analysis on load test runs against a moderately complex system.

• Demonstrates exceptional troubleshooting methodology, including the ability to author and instruct new methodologies to the SRE team.

• Independently resolve moderately to highly complex system and application incidents.

• Able to identify and propose system and application fixes for performance bottlenecks.

• Able to evaluate new application requirements for capacity and run-time best practices.

• Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.

• Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance.

• Excellent verbal and written communication to all levels in the organization.

• Serves as primary point of contact with Manager.

• Demonstrates curiosity and continuous learning and self-improvement.

• Ability to lead functional teams in systems integration and design including writing operational specs, architectural diagrams, test plans and requirements management.

• Effective project management and planning on large-scale projects (familiarity with agile/scrum and water-fall project management a plus).

• Construction of concise and complete technical documentation and the ability to design and deliver training to other staff

• Detailed understanding of the goals and requirements of the business supported.

Required Education:

Bachelor of Science degree in computer science or related field or equivalent experience in technical operations and software engineering with 5 years of related work experience.