Resource Coordinator II

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

Job Summary:

The Resource Coordinator II is responsible for various planning and scheduling functions for the Network Operations team.  These include but are not limited to: communication with internal and external partners, long-range planning and booking of facilities as well as the scheduling of personnel for all linear networks that originate from the Bristol, CT facility.  In addition, the Resource Coordinator II will provide long range planning, assisting the management team with specific initiatives or other roles as deemed necessary by management.

Responsibilities and Duties of the Role:

• Generate monthly and daily assignment schedules for Network Operations, based on established guidelines and programming schedules, while maintaining accuracy of daily personnel and facilities schedules to ensure all necessary network functions are staffed appropriately.
• Monitor and implement changes issued by Programming or Production and consult with management to adjust staffing needs as necessary. Communicate staffing and Program changes to affected groups or individuals.
• Interpret complex event traffic information; follow up analysis and problem solving.
• Apply creative analysis of resources to satisfy the clients as directed by Management.
• Work closely with Network and Operations partners, digital teams and Programming to ensure the timely and accurate delivery of content across all linear networks and digital platforms as necessary
• Participate in long-range planning for large scale events
• Expected to maintain reports for the Network Operations group to be utilized in corporate settings for planning specific budgets and other related business.
• Evaluate and recommend staffing options for events and to compensate for illness, vacations or other absences.
• Demonstrate in-depth knowledge of ESPN and ABC programming and of the specific jobs that fall within assigned scheduling responsibilities.

Required Education, Experience/Skills/Training:

• A minimum of 3 years of operations and/or resource planning or scheduling experience for a large 24/7 operation.
• Ability to work nights, weekends, and holidays.
• Must demonstrate ability to perform tasks under tight deadlines, work independently and manage simultaneous projects.
• Must work collaboratively with peers and the Network Operations management team.
• In-depth Knowledge of relevant scheduling software applications. 
• Strong computer experience with a proficiency in Windows based PC applications such as Excel, Word, PowerPoint, and Outlook.
• Strong communication skills.
• Impeccable organization and planning skills
• Flexibility to alter shifts/days off to accommodate projects and departmental objectives.
• Must be willing and able to adapt to a constantly changing environment.

Preferred Qualifications:

• Bachelor's Degree or certificate in Communications, project management or related field
• Vocational School or related experience