Theme Park Duty Manager
Candidate-se agora mesmo! Candidatar-se depois Job ID 10140255 Local Anaheim, Califórnia, Estados Unidos Empresa Disneyland Resort Data da publicação 21/01/2026Descrição do cargo:
The Theme Park Duty Manager is accountable for the daily Guest and Cast Member experience delivered by the overall operation and is charged with protecting the heritage and traditions of the property. The Theme Park Duty Manager is expected to monitor the "pulse" of the operating day and has authority to make on-the spot decisions to support the business. In the event of an incident, the Theme Park Duty Manager assumes the overall role of scene leader, becoming the critical link between internal and external partners in coordinating incident response and recovery on behalf of senior leadership. During normal operation, the Theme Park Duty Manager is expected to provide overall cross-functional leadership influence via feedback, mentoring, and collaborative input.
Position Responsibilities:
- Provides On Stage Duty Manager coverage, regularly working a variety of times of day on a pre determined coverage schedule which includes early mornings and late nights, in all weather conditions, with variable days off.
- Acts as single point of contact and point of integration for daily operations, including facilitating park-wide communication to groups, understanding, and communicating park-wide conditions for senior leaders, and in response to emergency and critical incidents.
- Fosters an environment supporting the delivery of the Five Keys and models the Disney Leader Basics. Serves as a leader and teacher of excellence in safety, courtesy, show, efficiency, and inclusion.
- Communicates a compelling vision that inspires exceptional Guest and Cast service, translating, and integrating that vision into operational processes.
- Demonstrates behaviors and actions that contribute to an exceptional Guest and Cast experience, driving innovation and optimization.
- Serves as a change agent to integrate processes, remove barriers and align performance goals.
- Granted level of authority to make decisions for immediate area operational needs, that may be outside the scope of normal day-to-day operations, chiefly in the absence of senior leadership.
- Acts as coordinated incident commander representing senior leadership, and champions overall operational emergency preparedness.
- Demonstrates an understanding of which situations and incidents may be sensitive from a media or public relations standpoint, including an understanding of broader impacts of day-to-day decisions. Serves as a caretaker of the Disney brand.
- Completes reporting and documentation necessary to protect the Company's assets and interests.
- Represents Operations in interactions with senior leaders, project partners, and leaders from other lines of business.
- Provides support to operational leaders requesting input on day-of decisions regarding Cast performance issues.
- Understands how to leverage the history and heritage of the Disneyland Resort to drive innovative business solutions.
Basic Qualifications:
- Minimum 5 Years operations leadership experience.
- High level of interest in and experience with Disney Theme Parks and Resorts.
- Proven strength in partnering and teamwork.
- Able to convey information clearly and concisely, and in complex situations.
- Experienced in Guest-facing operations and skilled at Guest service recovery.
- Strong networking skills and ability to collaborate at multiple levels.
- Self-motivated and able to find creative solutions to challenges.
- Proven success leading a diverse Cast, including experience with recognizing and correcting performance in union and non-union environments.
- People-oriented team player with desire to find positive paths to success for people and processes.
- A self-developer with ongoing desire to learn and grow as an operational leader.
Required Education:
- Bachelor's degree related to business, hospitality operations, organizational leadership, or equivalent work experience.
The hiring range for this position in California is $87,100.00-$116,800.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sobre Disneyland Resort:
Quando Walt Disney inaugurou a Disneyland em 17 de julho de 1955, ele disse que esperava que ela fosse “uma fonte de alegria e inspiração para todo o mundo”. Desde então, o Disneyland Resort recebeu mais de 800 milhões de hóspedes, expandindo para se tornar um destino de resort familiar de categoria internacional, multifacetada, de aproximadamente 202 hectares, completo com dois renomados parques temáticos da Disney, três hotéis e a eletrizante área de compras, refeições e entretenimento conhecida como Downtown Disney District. Por meio de uma combinação de criatividade, tecnologia e inovação, o resort traz o contar de histórias a um novo patamar, e os funcionários Disney do Disneyland Resort desempenham uma parte importante para trazer a magia da Disney para a vida de milhares de hóspedes todos os dias.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Walt Disney Parks and Resorts U.S., Inc., que é parte de um segmento de negócios que chamamos de Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.