Senior Operations Training Manager
Candidate-se agora mesmo! Candidatar-se depois Job ID 10138621 Local Anaheim, Califórnia, Estados Unidos Empresa Disneyland Resort Data da publicação 19/12/2025Descrição do cargo:
About the Role & Team
The Senior Operations Training Manager will support F&B, Retail and DPI and develop innovative training strategies, lead process improvement efforts, and be an advocate for change. Responsibilities include, but are not limited to, design and activation of training strategies in support of line of business and resort priorities, build strategic and sustainable relationships with Operations leadership teams, own the integration and sustainment of Disneyland Resort training processes and standards, assess training efficiency for hourly and salaried Cast. This role will work closely with Operations leaders, Experience Optimization (EO) Product Optimization (PO), and Documentation teams to design and implement training strategies to support business needs.
Interested candidates should have a flexible schedule considering all days of the week, times of day, and may flex based on business priorities, audience and training needs.
This role will report to the Sr Mgr-Ops Training & Development.
What You Will Do:
Develop training strategy and implementation plans for base case training needs, new business initiatives, large-scale projects, and resort priorities as required.
Lead and manage projects collaborating with key stakeholders and delegating deliverables across the teams.
Lead and influence operating leaders to drive compliance of all required training.
Collaborate with Operations leaders, EO and PO partners, to design and activate integrated training strategies to support line of business and Resort business priorities.
Lead integration of key partners in training strategy design to allow for inclusive strategy development, resulting in effective training documentation, tools, and training delivery.
Advocate activation and sustainment of leadership training strategy.
Own the development, implementation and follow-through for new leader onboarding/transition plans.
You will provide day-to-day leadership and direction to salaried leaders, and Office and Technical Cast.
Required Qualifications & Skills:
5+ years of leadership experience with direct reports responsibility
Optimally lead others through change
Lead both directly and indirectly at all levels
Effective collaboration and integration skills
Technology proficiency in Windows-based applications, including Word, PowerPoint, Visio and Excel
Demonstrated knowledge of resort business priorities and practices
Proficiency in planning and problem-solving
Work in a team-oriented, collaborative environment
Integrate multiple groups driving towards a common goal
Relies on experience and judgment to plan and accomplish assigned goals
Strong facilitation, presentation and interpersonal skills
Preferred Qualifications & Skills:
Leader of salaried leader's experience
Experience in Operations, Human Resources, Training, Project Management, or other related fields
Preferred Education:
Bachelor's degree in Business Administration, Human Resources, related field, or relevant level of experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The hiring range for this position in California is $87,100.00-$116,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sobre Disneyland Resort:
Quando Walt Disney inaugurou a Disneyland em 17 de julho de 1955, ele disse que esperava que ela fosse “uma fonte de alegria e inspiração para todo o mundo”. Desde então, o Disneyland Resort recebeu mais de 800 milhões de hóspedes, expandindo para se tornar um destino de resort familiar de categoria internacional, multifacetada, de aproximadamente 202 hectares, completo com dois renomados parques temáticos da Disney, três hotéis e a eletrizante área de compras, refeições e entretenimento conhecida como Downtown Disney District. Por meio de uma combinação de criatividade, tecnologia e inovação, o resort traz o contar de histórias a um novo patamar, e os funcionários Disney do Disneyland Resort desempenham uma parte importante para trazer a magia da Disney para a vida de milhares de hóspedes todos os dias.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Walt Disney Parks and Resorts U.S., Inc., que é parte de um segmento de negócios que chamamos de Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.