Media Delivery Ops Specialist
Candidate-se agora mesmo! Candidatar-se depois Job ID 10110776 Local Amsterdã, Holanda Empresa Disney Entertainment Data da publicação 28/02/2025Descrição do cargo:
About the Role & Team
The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers.
The department’s responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios. The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.
What You Will Do
As a Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline.
Review audio/visual content against strict deadlines.
Coordinate with external partners to fix content issues and ensure deadlines are met.
Research and normalize metadata
Create tracking tickets for assets that need remediation and follow them to completion.
Analyze and troubleshoot content issues with A/V, XML, and timed text
Monitor the health of the encoding pipeline, checking for errors, rejections and failures, and provides operational support.
Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner.
Update documentation and train team members on procedures.
Provide ongoing status of the overall health of the ingest pipeline to senior staff.
Required Qualifications & Skills
BA/BS or equivalent experience required
3+ years of relevant experience
Background in video or film is preferred
Working knowledge of video codecs and encoding
Familiarity with video streaming, specifically HLS
Understanding of closed captions and subtitles
Familiarity with XML and/or JSON
Strong organizational skills, must be able to track large scale projects
Strong multi-tasking abilities and attention to detail
Strong communication skills
Ability to work independently with minimal guidance
Nice to Have
Experience supporting a VOD workflow or Digital Asset Management system
Knowledge of Aspera or other advanced delivery systems
Spanish language proficiency
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.
Sobre Disney Entertainment:
Na área empresarial da Disney, você pode ver como os negócios por trás das marcas mais poderosas da empresa se reúnem para criar a mais inovadora, conhecida e admirada empresa de entretenimento do mundo. Como integrante de uma equipe empresarial, você trabalhará com líderes de padrão internacional para promover estratégias que mantêm a The Walt Disney Company na vanguarda do entretenimento. Veja e seja visto por outros pensadores inovadores enquanto possibilita que os melhores contadores de histórias do mundo criem momentos inesquecíveis para milhões de famílias de todo o planeta.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à TWDC (Benelux) BV, que é parte de um segmento de negócios que chamamos de Disney Entertainment.